Birmingham and Midland Eye Centre (BMEC)
Feedback Rating
Based on 198 reviews
Reviews (198)
Long wait and not enough staff
Accident and emergency services
January 31, 2019
Been waiting for 4.5 hours no information given re wait
Only two counter staff available and long queue to speak to them
Only two counter staff available and long queue to speak to them
Very good service
Outpatients
January 31, 2019
Very good service nothing need changing
Everything ok
Accident and emergency services
January 31, 2019
Everything ok
Helpful staff
Outpatients
January 31, 2019
Water available
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Long wait
Accident and emergency services
January 31, 2019
One and a half hour wait to bee seen.
Waiting times very good
Outpatients
January 31, 2019
Waiting time was very good - seen within 5 minutes of appointment time.
Seating area adequate, and an area to get refreshments available.
Staff courteous and polite
Able to arrange a scan without the need for me to come on a different day which is very good when you work.
Seating area adequate, and an area to get refreshments available.
Staff courteous and polite
Able to arrange a scan without the need for me to come on a different day which is very good when you work.
Good service but long waits for prescriptions
Outpatients
January 31, 2019
Good service
Waiting time for appointment is not long, call you in near enough on time
Check in easy
Smells
Could be a bit more welcoming
Drinks and snacks, drink machine e.g. water. free for customers
Waiting time for prescription collection is far too long. Been told could take up to an hour.
Waiting time for appointment is not long, call you in near enough on time
Check in easy
Smells
Could be a bit more welcoming
Drinks and snacks, drink machine e.g. water. free for customers
Waiting time for prescription collection is far too long. Been told could take up to an hour.
Quick service but delay at pharmacy
Accident and emergency services
January 31, 2019
I have had a quick service however have had to wait an hour for prescription from pharmacy.
The hospital was not busy!!
The hospital was not busy!!
Good Experience
Accident and emergency services
January 31, 2019
Generally my experience has been good.
No water in vending machine available.
Toilets also not very clean.
Other than that staff were friendly and helpful, seating available.
No water in vending machine available.
Toilets also not very clean.
Other than that staff were friendly and helpful, seating available.
Very fast seen - happy with service
Outpatients
January 31, 2019
Very fast seen too, only can speak highly of the hospital.
Happy with the service overall.
Happy with the service overall.
