Birmingham and Midland Eye Centre (BMEC)

Nurses rude and have no personal skills the eye test and BMI is pointless and carried out by people who clearly are bored don't understand what they are doing and care even less. The doctors are pleasant and helpful generally but on 4 visits so far 2 hour plus waiting times are normal.

Visited urgent care centre this morning for appointment at 09.00 and seen by nurse within 5 minutes of arrival and then by /nurse within another 5 minutes.
sorted out my problem and gave me advise for the future.Many thanks to all for a friendly and efficient service.

My husband has repeated cysts on his eye lid. Currently there is a sty and a cyst, 6 weeks after the last surgery to remove it. The triage nurse said this was not a matter for eye casualty before even looking at the problem. My husband is diabetic with sight threatening retinopathy and was experiencing pain from the size of the cyst pressing on his eye. He had followed all of the advice to relieve the cyst but it hadn't worked. If the nurse had looked at the eye before dismissing us, had listened to the background of sight-threatening problems, we wouldn't have felt so unhappy. The nurse told us to go to the pharmacy for some over the counter medication. However, the pharmacist told us that there was nothing she could give us which would improve it at all and that we should go back to eye casualty.
Our past experience of doctors at the eye centre has been very good. There is no excuse for neglecting the basics. Compassion, competence and care.

I've recently had cataract surgery and have been impressed by the professional, yet friendly way I was dealt with by everyone on the team.

As I was with my wife from the start, I was neither informed she was back from Surgery or told how she was post surgery.

A very professional efficient and friendly service from the moment we entered the eye clinic. Excellent organisation in what I know is a very busy unit.

I had a corneal graft at BMEC. I could not have asked for better care. I had plenty of information and time to make the decision to have the graft. The ward staff were fantastic and the theatre staff put me at my ease. Everyone I met introduced themselves and I felt well cared for. My vision is now much improved. Thank you to everyone involved.

I have been on the waiting list for squint surgery for nearly a year and have had two consultants leave so haven't even met the person who will be performing my surgery. This has upset me considerably.

regularly attend Eye Clinic thought this service was wonderful, even in a busy environment staff still find that extra care and time to be attentive, comes naturally for these people delivering a great service. Well done everyone, it's the hospital visit I enjoy!!

Within four hours of emergency admission post injury at work,my husband had been seen by staff nurse,doctor,consultant,CT scan,admitted onto a ward and taken down to theatre for surgery.All staff were reassuring,efficient and caring although the department was extremely busy.