Birmingham and Midland Eye Centre (BMEC)

Feedback Rating

Based on 384 reviews
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NHS patients accepted

Reviews (384)

Service seems good

Accident and emergency services
January 31, 2019
Waited yesterday for approx. 1 hour and appointment was made for today.
Service seems good so far.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Unaccepatable waiting times

Outpatients
January 31, 2019
Every nurse and doctor should have a microphone in front of them when they are calling to be clear and louder. Waiting times should be in tolerance range e.g. under 1 hour anything above is not acceptable.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Needs improvement

Outpatients
January 31, 2019
Needs improvement and more staff, most of the appointments are running late. Tests and operations are delayed and cancelled on continuing basis.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Good professional staff but frequent delays

Outpatients
January 31, 2019
I have been coming here for the last 10 years and things have improved over the years. Good and professional staff, neat and clean place. At times have to wait for an hour but then we have to understand it is a hospital and hats off to them for seeing so many patients every day.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Very good service - no complaints

Outpatients
January 31, 2019
I attend every two weeks they are good as they look after me.
I have been waiting 30 minutes - no one has told me what the delay is
Everything is on hand e.g. car parking, drink, food
Very good service - no complaints
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Lengthy wait and toilets dirty

Accident and emergency services
January 31, 2019
Waited more than an hour to be seen with no communication from staff
Not enough toilets and not very clean.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Long wait and not enough staff

Accident and emergency services
January 31, 2019
Been waiting for 4.5 hours no information given re wait
Only two counter staff available and long queue to speak to them
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Very good service

Outpatients
January 31, 2019
Very good service nothing need changing
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Everything ok

Accident and emergency services
January 31, 2019
Everything ok
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Helpful staff

Outpatients
January 31, 2019
Water available
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

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Birmingham and Midland Eye Centre (BMEC)

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital Birmingham, our facility receives referrals from hospitals and GPs across the region.

Contact

0121 507 3801

City Hospital
Dudley Road
Birmingham
B18 7QH

Location

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