reception desk staff through to the clinicians were amazing. The clinicians took their time and explained everything to me. The clinical support staff went out of their way to make sure I had an appointment sorted before I left. 5* service.
Have to chase for every appt. Cannot contact consultants about treatment issues. Plan that was outlined at 1st referral does not appear to be being followed and my son is rapidly losing sight with a disease described as slow moving. Hospital is too far away to call in easily without an appt.
the vision in my left eye.
I was offered an appointment within 3 wks for end of August or choice of 3 earlier cancellations of which I jumped at the chance.
My appointment was on 3 July with a doctor who gave me a thorough eye examination including a eye scan all on the same day!
My concerns were addressed and I have now received a letter with results and a review in 3months time.
A BIG thank you to the doctor who I found to be very professional and courteous.