Birmingham Childrens Hospital

Thank you for your feedback in regards to one of our Waiting room's at Birmingham Children's Hospital. We are pleased to hear that the doctor's provided good care and the staff were supportive during your visit. Your suggestions for providing an area for our patients and families who have autism and sensory care, are valued and will be considered, as it enables us as a trust to make improvements in order to provide a high quality service.

Kind Regards, Lucy Hobday, Patient Experience Officer

Thank you for taking the time to share your feedback in regard to your overall experience at Birmingham Children's Hospital. It is very sad to hear that you have had a poor experience during your son's admission. We would like to encourage you to contact our Patient Advisory and Liaison Service (PALS) team who would be happy to support you and escalate these concerns to the relevant ward manager, senior nursing team and clinical team to investigate and respond in order to resolve your concerns.

PALS can be contacted on 0121 333 8403 or alternatively you can email to bwc.pals@nhs.net

Thank you for taking the time share your feedback in regard to your experience in Main Outpatients department at Birmingham Children's Hospital. It is great to hear that you found the waiting area welcoming and friendly for patient's and their families, and that the overall environment of the waiting area was good. We appreciate your suggestions for improvement as this helps our trust provide a high quality service. I am sorry to hear about your experience, we would be keen for you to contact us to discuss these concerns via our Patient Advisory and Liaison service (PALS) who would be happy to escalate to the relevant clinical team who will investigate and respond directly to you.

PALS can be contacted on 0121 333 8403 or alternatively you can email at bwc.pals@nhs.net

We look forward to hearing from you

Thank you for taking the time to share your feedback with us. We have shared your comments with the manager of the outpatient department, and their response is as follows; 'All our clinicians work hard to adhere to appointment times. On occasions clinic appointments can be delayed, this can be for a variety of reasons.We aim to ensure we fully meet the unique needs of all our patients and families, and as a result some appointments may take longer than the allocated time.' All feedback is valuable to us, and we welcome opportunities to further enhance our services.

Thank you for taking the time to share your feedback with us. We have brought your comments to the attention of the outpatient manager and their response is as follows ; 'All our clinicians work hard to adhere to appointment times. On occasions clinic appointments can be delayed, this can be for a variety of reasons.We aim to ensure we fully meet the unique needs of all our patients and families, and as a result some appointments may take longer than the allocated time.' The department have also shared your comments with their team to highlight how difficult it can be for parents to hear when their child is called. Staff have been encouraged to repeat the names and to call patients through clearly and loudly.

Thank you for taking the time to share your feedback with us in regard to our Main Outpatients waiting area. It is very sad to hear about the standard of the toilets, please be assured we will share this with the Domestics team to ensure the Main Outpatients toilets remain at a high standard. However, it is great to hear that you found the layout of the waiting area good.

Thank you for taking the time to share your feedback in regard to our Main Outpatients department at Birmingham Children's Hospital. We are pleased to hear that you found the environment of the waiting area was of a high standard during your visit. Thank you for your suggestion for improvement in reference to the level of volume when patients are being called through. Our Patient Experience team will share this feedback with the Outpatients management team to review.

Thank you for taking the time to share your feedback with us. The manager of outpatients has been made aware of your comments and their feedback is as follows; 'All our clinicians work hard to adhere to appointment times. On occasions clinic appointments can be delayed, this can be for a variety of reasons. We aim to ensure we fully meet the unique needs of all our patients and families, and as a result some appointments may take longer than the allocated time.'

Thank you for taking the time to share your feedback in regard to our Main Outpatients Department at Birmingham Children's Hospital. It is lovely to hear that you had a great experience during your visit. We are pleased that the staff provided amazing care and the overall environment of the waiting area was of a high standard. We appreciate your suggestion for improvement in reference to the level of volume when calling out patients and will share your feedback with the Main Outpatients Nursing team.

Thank you for your feedback in regard to Main Outpatient's Department at Birmingham Children's Hospital. It is great to hear that your overall experience was good.
As a trust, we strive to provide a high quality service so we appreciate your suggestions for improvement. In reference to having speakers to automatically call patients, our Patient Experience team will share with this with the Main Outpatients management team to consider for future improvements to our Outpatient's service.