Reviews (938)

Responsive staff

July 10, 2024
We've been coming here for 2 years for injections for arthritis. The staff are responsive as the first medicine made her sick so they promptly changed it. There are never any issues getting appointments.
Anonymous

No play staff for children when waiting today

July 10, 2024
It's easy to get appointments but today there are no play therapists so were just sitting around and waiting. Sometimes my concerns are dismissed but this is the only hospital to treat my son's condition.
Anonymous

Never had any issues here.

Outpatients
July 10, 2024
We have been coming here since my daughter was born because of her heart condition. Never had any issues getting appointments and the staff are cooperative.
Anonymous

Polite staff but nightmare parking

July 10, 2024
We had a few months wait for an appointment. The staff are polite but travelling here is a nightmare and no parking.
Anonymous

Great staff

Ear Nose and Throat
July 10, 2024
It has taken 8 months for the ENT referral. They kept sending messages to say she was still on the list then sent an appointment letter 3 weeks before her appointment. We have checked in which was easy. Staff have been great.
Anonymous

Sometimes helpful, sometimes not

Outpatients
July 10, 2024
Staff are sometimes helpful and sometimes not. Today the staff didn't know how to handle my daughter when her bloods were being taken.
Anonymous

Just sitting waiting

July 9, 2024
Just been sitting here for over half an hour waiting to be seen. The staff are fine but it was very busy getting here and the parking is awful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

Very busy, limited staffing levels

Accident and emergency services
June 24, 2024
Very busy with limited staff. My son was initially seen by a nurse and then seen 2 hours later by a doctor for a full examination.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Seen within an hour

Accident and emergency services
June 18, 2024
My son fractured his hand and we went there. He seen within an hour and the treatment was excellent.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback .

Best Wishes, the Patient Experience Team.


Provider responded

An overall positive experience.

Accident and emergency services
June 18, 2024
I went there twice and initially they were very busy but my son was seen by a nurse and given medication. After 2 hours the consultant examined him. The experience was overall positive.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re thrilled to learn you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Leave your Feedback


Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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