Reviews (182)

Staff communicated really well

March 9, 2020
Excellent care and treatment - dealing with 4 different departments today, already been to 2 and the staff have been lovely so far. No issues with getting the appointments as promised - the staff communicated really well between departments to make all the appointments happen on the same day.
Sue Gilbert

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that you have received excellent care and that staff have communicated really well with you. We will share your kind words with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Always a high level of care

Outpatients
March 9, 2020
Been here many times with my son - always a high level of care and my sons treatment is always explained really well. Doctors, nurses and reception staff here really do care.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children’s Hospital. It is delightful to hear that your family have always experienced a high level of care from our staff during your visits to the hospital. We will share your kind comments with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Toilets very dated

Outpatients
March 9, 2020
Used to come a lot when my daughter was little, I cannot fault the service - good level of care and treatment. The mobile phone charging unit is really useful. The toilets are dated, the hand dryers didn't work and there's no hook on the back of the door to hang a jacket.
Zoe Leeds

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is amazing to hear that your family have always experienced excellent care from our staff. We are glad to hear that you found the mobile phone charging unit beneficial. It is disappointing to hear however, that the toilet facilities and some areas of the environment did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) who will be happy to help on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.


Provider responded

Absolutely Brilliant

Outpatients
March 9, 2020
Absolutely brilliant - been great with my son. We have 4/5 appointments today and they've been arranged all in one place instead of me going to different departments - even his Oncology doctor is coming over instead of us going to them, making things much easier and the process much smoother - excellent.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced a brilliant level of care from our trust. We are pleased that the staff from multiple teams have been accommodating with appointments during your visits to the hospital. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Everything is always perfect

Outpatients
March 9, 2020
I bring my little one for x-rays - everything has been really good so far. I have been before and everything is always perfect/very good. The level of care is very good and treatment is always explained well.
Gulnaz Bibi

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced excellent care from our staff. We are pleased that staff thoroughly explain the plan of care of treatment each time to ensure you understand your sons care pathway. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Hospital was brilliant

Outpatients
March 9, 2020
Been quite a few times with my 2 grandchildren. One has kidney problems, leaking fluid - Hospital was brilliant, no problems at all apart from waiting 7 hours to be admitted on the first occasion I attended.
My other grandchild has been 3 times with hearing problems - again great service and care from all staff. They have a good system, I come in, take a ticket and wait to be called which is no problem as we expect to wait for a while.
Raymond Gilsenan

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is delightful to hear that your family have always experienced a brilliant level of care from our trust. It is disappointing to hear however, that on the first occasion you attended the hospital the appointment waiting times were long and did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.


Provider responded

Good so far

Outpatients
March 9, 2020
First appointment for my daughter today - everything good so far.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that your family have experienced a good level of care from our staff, during your visit to our hospital. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Two children under their care

Outpatients
March 9, 2020
Really good service - I've been a few times before - I have two children under their care and never had any issues - although parking could be better.
Kerry Hanson

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced an excellent level of care during all your visits to the hospital. We are sorry to hear though, that the car parking facilities did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.


Provider responded

Consistent Care

Outpatients
February 26, 2020
Really pleased with everything at the hospital - had the same doctor since my son was young so received consistent care.
Donna Holland

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced an exceptional level of care from our staff, during all your visits to the hospital. We will share your kind words with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Very satisfied

Respiratory Medicine
February 21, 2020
I have gone from dissatisfied with BCH to very satisfied, now my son is getting the required help which should have happened much earlier. Respiratory dept is fantastic. My son’s quality of life has improved. Physio therapy team is brilliant doing a great job.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the Respiratory Department have been providing fantastic care to your son and that his quality of life has improved. It is great to hear that the Physiotherapy team are also providing excellent care to your son. We are pleased that the you are now very satisfied with our hospital. We will share your comments with the relevant teams to ensure they receive praise and recognition. Best Wishes, Patient Experience.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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