Reviews (182)

Consulting staff - Listen carefully

Outpatients
March 9, 2020
Ward situation - pay attention (family interaction). In a local hospital for 2 weeks then transferred - attend regularly now every 2 to 4 weeks and making good progress.
Consulting staff - Listen carefully and take our opinion into consideration.
Carrie Harding

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that you are happy with the care that is being provided as staff are considerate and the consulting staff listen attentively to you during consultations. We will share your kind words with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Happy with treatment and facilities

Outpatients
March 9, 2020
Our appointment was for 9.30 (its now 12.30). All 3 children have the same congenital autoimmune disease (very rare) so I travel on 2 buses with them to see the consultant every 3 months. I am happy with the treatment and facilities. There are plenty of play activities in reception.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have experienced an excellent level of care and that you are happy with the treatment and facilities provided. We will share your lovely feedback with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Never had any problems

March 9, 2020
I have been here many times with my son and never had any problems. My son has been an inpatient and outpatient and had several operations - never had a problem with the care or treatment received.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced an outstanding level of care from our staff, during all your visits to the hospital. We will share your kind words with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Very good experience

March 9, 2020
Very good experience, caring, supportive from 2 years ago. Staff are helpful, understanding and polite. The treatment is A1 after being referred by our GP.
Nazam Khan

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that your family have always experienced a good level of care from our staff, during all your visits to the hospital for the past 2 years. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Very expensive parking

Outpatients
March 9, 2020
Service could be improved - waiting and appointments. Parking is very expensive, staff are helpful and overall we are happy with the service
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the staff were helpful and supportive when you visited. However, it is disappointing to hear that the waiting times for appointments did not meet your expectations. We are sorry to hear that you felt that the car parking was very expensive. We will share your feedback with senior management so they can look at any necessary improvements that need to be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.


Provider responded

'The best in Birmingham'

Outpatients
March 9, 2020
Everything here is good. My daughter has had a heart condition from birth, she was born here. There are variable lengths of time between appointments. Travel here is easy by bus. The hospital is 'the best in Birmingham'.
Antoniya Angelova

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is marvellous to hear that your family have always experienced an excellent level of care from our staff. We hold our trust values in the heart of the care we provide to our patients and families. So therefore we are honoured to know that you think we are the hospital that is 'the best in Birmingham' because it is our goal to be the best hospital to receive care. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Communication here 'so much better'

Outpatients
March 9, 2020
Have to travel from another area every 6 months for an appointment after being referred by our local Hospital approx 1 year ago. The communication here is so much better. There are good child interest/interaction waiting activities. The treatment is good and staff very professional. The hospital is clean and tidy, reception is good and the parking is reasonable.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is tremendous to hear that your family have experienced great treatment from our staff during the past year. It is wonderful to hear that the staff provide you with excellent communication and that you find the interactive activities provided for children useful. We are also pleased to hear that you are happy with the standard of cleanliness in the hospital. We will share your kind words with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team


Provider responded

Helpful staff

Outpatients
March 9, 2020
From birth - very good, doing the job. Have to come every 6 months for an appointment.
Good provisions for children, for example, the playgroup.
Brilliant, helpful staff.
Transport easy - driving.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced a very good level of care from our staff, during each visit to the hospital. We are delighted to hear that you are pleased with our play facilities and we will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team.


Provider responded

Treatment and consultant are fantastic

Outpatients
March 9, 2020
My son was referred from another city 5 years ago to Birmingham by a consultant for a different condition (skin). But at Birmingham, Crohn's was diagnosed but our GP said there was nothing wrong, so it was a case of near death for our autistic boy.
Now the treatment and consultant at Birmingham are fantastic (life saver).
I don't mind waiting to see him as he is very busy (double booked).
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is excellent to hear that your son has received fantastic treatment from our staff. We will share your lovely feedback with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team.


Provider responded

Staff fantastic

Outpatients
March 9, 2020
I've been bringing my daughter since she was 1 week old. The care has always been good and the staff are fantastic. Waiting can be a nightmare - sometimes over 4 hours - this is fine but they could keep us better informed.
Could do with more hand gel to clean hands, especially with the current viruses floating around.
The hospital has always been good if I've needed to change my appointment times.
I've used lots of the different hospital services - all very good.
Kirsty Butler

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced fantastic care from our staff. We are happy to hear that you have found our appointment booking service to be accommodating to your requests. It is disappointing to hear however, that the appointment waiting times and the supply of hand gel in some areas of the environment did not meet your expectations. We will share your invaluable feedback with senior management so they can look at any necessary improvements that can be made regarding waiting times and we will highlight the importance of replenishing the supply of hand gel in the waiting area. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on. Best Wishes, Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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