Reviews (182)

Great respect

April 14, 2021
Much involved medical team in this hospital / emergency. nobility in aid. great respect
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time out to review our trust. We are very happy to read that you had a positive experience and that the medical team were fully involved.

Best wishes, The Patient Experience team


Provider responded

Good team

April 14, 2021
very good team
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to leave your lovely feedback. It is appreciate and we glad you thought the team were good.

Best wishes, The Patient Experience team


Provider responded

Very good team

March 22, 2021
Very nice and very good team. They have done everything to help.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you very much for taking the time to leave such a lovely review. We are glad you had a positive experience.

Best wishes, The Patient Experience Team


Provider responded

Amazing specialist care from ENT

Ear Nose and Throat
November 15, 2020
My daughter has had two complex ENT operations both during lockdown in May and then November this year. The care has been consistently excellent. Her nursing care was very good, they communicated really well with both of us and were caring and thoughtful. Her surgeon has gone above and beyond and if he had not been for him she would have very likely had been severe complications. We are very lucky to have had such expert care. He also takes time to communicate really carefully with us as parents but also with my daughter, and has really helped her to trust doctors again after difficult experiences locally. We have travelled from Cambridge for treatment here and we would travel twice as far if needed for treatment of this quality. All the staff cannot be praised enough for continuing such high quality care in the difficult circumstances currently
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that your family experienced an outstanding level of care from our staff throughout the year, and we are also delighted to hear of the positive impact that this has had on your daughter. Please rest assured that we will share your kind words with the ENT team, to ensure that their hard work and dedication is recognised. Best Wishes, Patient Experience Team.


Provider responded

Poor service, poor attitudes

Paediatrics/children services
July 20, 2020
Some really good departments the General Paediatrics are pretty poor from what we have experienced. Patents seem a very low priority.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to provide us with your feedback. We are sorry to learn that your experience of General Paediatrics has been less than satisfactory. This is clearly not the very high standard that the Trust strives to achieve, and we would welcome the opportunity to discuss this further with you. Please do contact our Patient Advice and Liaison Service (PALS) either via email on bwc.pals@nhs.net or by telephone on 0121 333 8403 if this is something you wish to pursue.
Best wishes, the Patient Experience Team.


Provider responded

Worked well during lockdown

July 20, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Liver transplant at Birmingham Children’s hospital. Health care at home.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to complete the online survey and for your feedback regarding the Liver Transplant Team; we will ensure that the team are made aware of your positive experience and we are sure that they will be delighted to learn that their patients and families feel they are receiving the very high level of care they strive to provide, despite the difficult and unprecedented circumstances.
We wish you and your family all the best for the future.
Kind regards, the Patient Experience Team.


Provider responded

Worked well during lockdown

July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Birmingham Children’s Hospital.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your positive feedback regarding your experience with Birmingham Children's Hospital during lockdown. Please do get in touch via bwc.patientexperience@nhs.net if you have anything further you wish to add. We wish you and your family all the best for your future treatment at Birmingham Children's Hospital.
Kind regards, the Patient Experience Team


Provider responded

Support for Cystic Fibrosis is very good

March 20, 2020
Referred to Forward Thinking Birmingham as they could not help with mental health issues but helped only with Cystic Fibrosis issue. Support for Cystic Fibrosis is very good. One of the psychiatrist at BCH knew about Forward Thinking Birmingham and did the referral.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital regarding the Cystic Fibrosis Team. It is great that the Cystic Fibrosis team provided excellent support. We are pleased to hear that on of the psychiatrists helped and supported with the referral to Forward Thinking Birmingham. We will share your kind words with the relevant teams. Best Wishes, Patient Experience.


Provider responded

Staff professional and polite

Outpatients
March 9, 2020
Staff professional and polite. There was a long waiting time for an appointment (6 months). Long waiting time during appointment to see everyone (9.40 now 12.30). Not enough thing to do for child in eye department, but main reception okay.
Parking difficult and expensive.
Salma Hussain

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your invaluable feedback of your experience at Birmingham Children's Hospital. It is great to hear that the staff have been polite and professional during your visit. It is disappointing to hear however, that you found the appointment waiting times to be long and that you found the car parking to be expensive. It is also disappointing to hear that you felt that there was a lack of play activities available in the play area. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.


Provider responded

Staff brilliant

Outpatients
March 9, 2020
Todays appointment delayed which is frustrating as mother has an ongoing commitment and her lad has to be back in school.
We attend 3 monthly consultations - the staff are brilliant 'when you get there'.
Transport provision complicated.
K Wright

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is good to hear that our staff have been brilliant with your family during your visit. It is disappointing to hear however, that the appointment waiting times were long and the transport provisions did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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