Birmingham Childrens Hospital
Feedback Rating
Based on 182 reviews
Reviews (182)
Awful awful awful experience
Accident and emergency services
December 16, 2021
I took my 2 day old baby to A&E as advised by my midwife for jaundice blood tests. My midwife advised the usual procedure for this would be that my baby would have her bloods taken and be sent home for the results. Instead we ended up waiting 5 hours, and still didn’t see a doctor.
Upon arrival, I was advised my partner wasn’t allowed into the hospital with me even though I was 2 days post op from a Caesarean section (major surgery) and was told by the nurse in-charge that I would be provided with support from staff. As I thought this would be adequate and understood the additional risks to my partner being in the hospital because of covid, I didn’t argue. However, I was offered minimal support the whole time I was at the hospital. Including, being provided with an extremely low seat whilst in the waiting corridor and being escorted by nurses walking extremely fast.
My baby and I were told to wait on a separate corridor to be triaged, instead of the main waiting area because of her age (I can only assume this is due to reducing contact with poorly people in the waiting area). We were triaged and bloods were taken extremely quickly and initially I was impressed. I was advised that my babies jaundice levels were safe and she wouldn’t need treatment but we would need to wait to speak to a doctor.
We were then moved to CDU into a cubical to wait to speak to the doctor. The nurse who looked after us was amazing and I couldn’t thank enough for the support and reassurance she provided me. However, 4 hours later we had still not been seen by the doctor to be discharged. I explained to the nurse, that I was 2 days post op and that I was in pain, and naturally extremely tired from having a 2 day old baby and asked if the doctor could come and see us so we could both go home and rest. She asked the doctor but clearly this wasn’t possible and we were still made to wait. Whilst waiting we were within a unit with the same contagiously poorly children that we weren’t allowed to mix with in the waiting area. Including two children who I heard the parent explain that they had whooping cough!
Due to the lack of care I received and the fact my baby wasn’t poorly, I decided to go home without seeing a doctor and receive care from the midwife in the morning. The experience was absolutely unacceptable when the blood tests could have been done and we could have just been sent home. This was my first experience at Birmingham Child’s Hospital and do not feel reassured by the level of care received.
Upon arrival, I was advised my partner wasn’t allowed into the hospital with me even though I was 2 days post op from a Caesarean section (major surgery) and was told by the nurse in-charge that I would be provided with support from staff. As I thought this would be adequate and understood the additional risks to my partner being in the hospital because of covid, I didn’t argue. However, I was offered minimal support the whole time I was at the hospital. Including, being provided with an extremely low seat whilst in the waiting corridor and being escorted by nurses walking extremely fast.
My baby and I were told to wait on a separate corridor to be triaged, instead of the main waiting area because of her age (I can only assume this is due to reducing contact with poorly people in the waiting area). We were triaged and bloods were taken extremely quickly and initially I was impressed. I was advised that my babies jaundice levels were safe and she wouldn’t need treatment but we would need to wait to speak to a doctor.
We were then moved to CDU into a cubical to wait to speak to the doctor. The nurse who looked after us was amazing and I couldn’t thank enough for the support and reassurance she provided me. However, 4 hours later we had still not been seen by the doctor to be discharged. I explained to the nurse, that I was 2 days post op and that I was in pain, and naturally extremely tired from having a 2 day old baby and asked if the doctor could come and see us so we could both go home and rest. She asked the doctor but clearly this wasn’t possible and we were still made to wait. Whilst waiting we were within a unit with the same contagiously poorly children that we weren’t allowed to mix with in the waiting area. Including two children who I heard the parent explain that they had whooping cough!
Due to the lack of care I received and the fact my baby wasn’t poorly, I decided to go home without seeing a doctor and receive care from the midwife in the morning. The experience was absolutely unacceptable when the blood tests could have been done and we could have just been sent home. This was my first experience at Birmingham Child’s Hospital and do not feel reassured by the level of care received.
Very good
December 7, 2021
Very good and taken care of.
Caring staff.
September 1, 2021
Helpful, Informative and caring staff.
Excellent
August 31, 2021
Excellent patient involvement and engagement at all levels.
Very Positive experience
August 31, 2021
Very Positive experience all the time.
Very good
August 31, 2021
Very good and caring.
Staff were wonderful
April 30, 2021
We attended the Orthotics department last week. The Orthotic member of staff we saw at BCH was wonderful. She answered all my questions, and observed my son who is 2 with cerebral palsy use his Kframe provided by Physio and gave positive feedback.
Very good
April 28, 2021
Very good, except the Covid restrictions need to stop immediately as they are causing immense suffering. No toys for children, no visitors to assist carers, PCR tests or if you refuse threatened with being put on covid positive ward, masks. Care is good for NHS.
Excellent Birmingham Children?s Hospital Hospital Hub
April 24, 2021
Excellent for first and second doses, both vaccinators gave me clear advice about the vaccine, and the whole thing was very easy
Very bad experience
April 16, 2021
Very bad experience as my 4 year old nephew has been waiting over 2 years to be seen for an out patient appointment for his ears.
