Reviews (812)

Long waits for bloods

March 6, 2024
Excellent facilities but always have to wait for a long time for bloods. We have been waiting for our turn for bloods for one hour.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

They saw my daughter quickly.

February 27, 2024
They did a hearing assessment in August, the results were given to us quite quickly. They said her ears would need unclogging but waiting for an appointment from the GP. They were good and saw my daughter quickly.
Tasfibeeh Fatima

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

No support for children waiting with SEND

February 27, 2024
When children with autism go to A&E they can't sit still for hours waiting for appointments. Even when you explain to that the child has SEND needs they simply do not support us. This is across all of Birmingham hospitals. Maybe they could have a tag that says ADHD or Autism in order to provide support for children in A&E or waiting for appointments at the GP.
N Choudhary

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

It's gone down hill.

February 20, 2024
It's not the same as it was 3 years ago. It's gone down massively. There's no empathy with staff and I feel that the care is not there anymore. It's just gone down hill.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

I could see them without another referral

February 19, 2024
My son has eczema and was under the dermatologist and discharged. He had a relapse and they had previously informed that that I could contact them and see the dermatologist instead of going through the whole referral process again. I really liked that and it gave me huge confidence in the service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Good communication

February 14, 2024
The service is good. The waiting time is fine. The communication system is very good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

A very good communication system

February 14, 2024
The doctors and staff are very supportive. I am able to understand everything the say. The communication system like emails and appointments is very good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

My first visit

February 14, 2024
My first time here so I cannot say anything about the service but the wait time hasn't been long and the appointment time is okay.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a good experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I'ts fine

February 14, 2024
First time here and all is fine with my appointment time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Good service but wait time too long

February 14, 2024
A good service but the waiting time is too long. The staff are friendly.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a good experience, but sorry to hear of the long wait you encountered. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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