Reviews (938)

Easy to navigate and find departments

Outpatients
June 5, 2024
It was easy to find outpatients. The staff are all helpful. I have been waiting 35 minutes so far. The waiting is a problem but the facilities are good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

Facilities are good but not the food.

June 5, 2024
It's hard to find parking. The staff are helpful. The facilities are clean. Appointments run on time. The food isn't good for patients, not enough variety. That could be improved.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’ will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

It's all great

June 5, 2024
We have been here 2-3 times now. They have been fine. Sometimes it takes a little longer but generally it's good. Staff are great and communication with the doctors is great. It's all been great.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

The doctors listen to you.

June 5, 2024
Helpful and polite staff. They are nice. Pleasant and professional. The service is fast and the doctors listen.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

A good experience here

Outpatients
June 5, 2024
This is my third visit and it has been a good experience. The staff are polite, helpful and friendly. Good communication. Appointments are always on time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

Professional and friendly staff

June 5, 2024
Been here about 5 times and the experience has been great. They are friendly and professional. You don't have to wait for long. The service is quick.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

It has been great.

June 5, 2024
Our appointment was on time. It has been great. Just waiting for a blood test now.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

All good so far.

June 5, 2024
They're all good. This is our first time. So far all is good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

Toady the wait is very bad.

Diabetic Medicine
June 5, 2024
Just sitting here waiting. Taking too long and nobody has attended to us in over an hour. The receptionist said that no one was at the diabetic clinic to review the appointment. Were still waiting. Today is bad.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.


Provider responded

Amazing service

June 5, 2024
Amazing service. Were with the neurology team. The staff have been really kind. Supportive too. We are always given appointments whenever we need one. It's good to see the same set of staff whenever we come. That's great.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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