Reviews (778)

They provided us somewhere to stay

February 14, 2024
She had surgery 2 weeks ago. Its the first follow up today. She has spina bifida so we had to wait for the appointment but when she turned 2 they arranged it. We were kept well informed on the operation. She stayed in for 9 days and they provided a place at Ronald McDonald house so me and her dad could stay with her. The stay was fine. It was all good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Get good amount of notice about appointments

February 14, 2024
We have been a few times and it's been a good experience. Nurses and doctors are good. I come to the cleft clinic and we get good notice about our appointments.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Brilliant service every time

February 14, 2024
A brilliant service every time we come here.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Nice staff.

February 14, 2024
Attended for blood tests. It was alright and pretty straight forward. The staff are nice here.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Appointment booked straight away

February 14, 2024
Referred to Audiology but I am not sure if my daughter will still be referred onto SALT. Will wait to see what the doctor says. They have booked the appointment straight away, no messing around.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.


Provider responded

Always helpful.

February 12, 2024
I use A&E for the children sometimes and I can wait a while but they are always helpful and help my children.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Best Wishes, the Patient Experience Team.


Provider responded

They didn't know what was wrong with him.

February 12, 2024
Not good. When your child is sick you have to wait a long time. My son had something wrong with his heart when I took him last month. The doctors didn't know what was wrong with him.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

A six hour wait with an 8 month old baby

February 12, 2024
Very bad. I was in the emergency department for 6 hours which is a big problem. Got there at 1am and left at 8am. I was brought in by ambulance with my 8 month old. They said they have a system but its a big problem.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Helpful staff

February 12, 2024
Last week my son had an assessment at neurology clinic. The staff were very helpful and explained everything very well.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Brilliant specialists

February 12, 2024
Under a specialist (respiratory and diabetes) and they have been brilliant. They keep up with the appointments and I can contact them anytime. We have our own nurse to contact too. I can't fault them. They are also good at keeping me informed too.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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