Reviews (182)

Lack of diagnosis

Respiratory Medicine
February 21, 2020
Son has been coming since eight weeks old to see lung function doctor. Had same doctor for years who didn’t believe there was an issue. Felt bulled down to. The issue got picked up by a different doctor when son was three years old. Should have picked up much earlier if other doctor had listened, run tests & not been so dismissive.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are saddened to hear that you were not happy with the level of care for your son to begin with when he was first seen by lunch function and respiratory by a particular consultant as you felt that you were not listened to. However, we are pleased to hear that another consultant has now identified the issue and that the level of care has improved. We would like to encourage you to contact the Patient Advice and Liaison Service (PALS) to further discuss any concerns you have as the team would be happy to help and try and resolve an issues you have with your sons care. You can contact PALS via telephone on 0121 333 8403 or alternatively via email on bwc.pals@nhs.net

Best Wishes, Patient Experience Team.


Provider responded

Great hospital, friendly staff.

February 21, 2020
Great hospital, friendly staff. Parking not the best and can be quite pricey depending how long your stay is. Could be more activities for kids during waiting to be seen as this can be quite long for the kids and get very impatient.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the staff have been friendly and that you are happy with the level of care from the hospital. It is disappointing to hear that you felt there was not enough activities for children to keep the occupied when waiting to be seen in Main Outpatients. In regard to Parking, our trust liaise with the NCP parking company to ensure that prices are reviewed frequently. Your feedback is invaluable to us and we will share your suggestions with the Main Outpatients Manager. Best Wishes, Patient Experience Team.


Provider responded

We always receive amazing care

February 21, 2020
We always receive amazing care from the children’s dental service here in Birmingham Children’s Hospital, we travel 1hr 30 mins for the specialist care.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that you always receive amazing care from our specialist Dental service. We will share your kind words with the Dental Team to ensure they receive praise and recognition for the level of care they provide. Best Wishes, Patient Experience Team.


Provider responded

I cannot fault the help provided to my child

February 21, 2020
My child was born with a cleft lip and palate in 2003. We are a family from Stoke on Trent. I cannot fault the help, operations this hospital has provided my child.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that cannot fault the care that your son has received from Cleft lip and Palate Team. We will share your kind words with the team. Best Wishes, Patient Experience Team.


Provider responded

Good experience

February 20, 2020
Good experience. Long waiting times. Need more places to get a snack. Just having vending machines is not enough.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that you have had a good experience during your visit to the hospital. It is disappointing to hear that you have experienced long waiting times. Please be assured that your feedback is invaluable and we will share your suggestions for improvements with the manager of Main Outpatients. Best Wishes, Patient Experience Team.


Provider responded

Pharmacy very expansive

February 20, 2020
Sent by doctor with scan. Overweight, easy process no problems. Pharmacy very expansive.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that you experienced no issues and that your visit was a quick process. Please be assured that your feedback is invaluable and we will share with the trust that you felt the pharmacy was very expensive. Best Wishes, Patient Experience Team.


Provider responded

Very good

February 20, 2020
Very good. Really looked after well. Good care nice staff. Toilets could be better. They smell and are not clean.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased to hear that you and your family have received very good care as you were looked after well and the staff were friendly. It is very disappointing that the toilets were not clean. Please be assured your feedback is invaluable and we will share your comments with the manager of the Outpatients Department and also with the Domestics Team. Best Wishes, Patient Experience Team.


Provider responded

Children’s hospital very good

February 20, 2020
Children’s hospital very good – no problems. Parking no problem at B4 car park.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that you and your family received very good care from our hospital and that you did not experience any issues with car parking. Best Wishes, Patient Experience Team.


Provider responded

Efficient staff and On time appointments

February 20, 2020
Efficient staff, On time appointments.
Procedures brilliant (same clinician since birth) consultant good.
Lots of play facilities.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that all appointments have been on time and that your family have received brilliant care. It is great that there are lots of play facilities available as we recognise the importance of keeping our patients mentally stimulated and occupied whilst waiting for their appointments. We will share your lovely feedback with the Main Outpatients Department. Best Wishes, Patient Experience Team.


Provider responded

Happy with service

February 20, 2020
Happy with service. Appointments regular and waiting time acceptable over the 13 years of consultations and procedures for child condition.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that you and your family have been happy with the service and level of care that has been provided over the 13 years that you have been visiting our trust. Best Wishes, Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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