Reviews (938)

Excellent care and treatment

unknown
April 29, 2024
Excellent care and treatment provided by very kind and helpful staff. At times clinics don't run on time and we have to wait for a long time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, though we are sorry to learn that you have experienced long waits. We will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Always a long wait for blood tests

unknown
April 29, 2024
We were seen by the consultant on time but are waiting for blood tests. Waited for 70 minutes so far. It is always a long wait for bloods.
Anonymous

Very good communication

unknown
April 29, 2024
Very good staff. Communication with other services is very good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience

Best Wishes, the Patient Experience Team.


Provider responded

5 out of 5

Accident and emergency services
April 29, 2024
I broke my leg in an accident. They fixed my leg really good. 5 out of 5 service. I also come for check ups and the waiting time is usually 5 minutes.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.


Provider responded

Blood tests were fast this time

Outpatients
April 29, 2024
I have been here before with my son for blood tests and they are very fast. Nice people and staff. Last time we waited for some time but usually it is alright.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.

Best Wishes, the Patient Experience Team.


Provider responded

Waiting times can be long.

Ear Nose and Throat
April 29, 2024
Been to ENT before for the same thing. The service has always been the same, average, just fine but the waiting times are always a problem. I came at 10:40 and they called me at 11:15, now I am waiting for the consultant.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.

Best Wishes, the Patient Experience Team.


Provider responded

Liked the staff's sense of humour

unknown
April 29, 2024
I have an appointments for my throat and the service was fine and average. The staff were helpful and I liked their sense of humour.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.

Best Wishes, the Patient Experience Team.


Provider responded

Hearing department has always been bang on

Outpatients
April 29, 2024
Everything is fine. We have been to hearing and plastic department. Plastics had to separate my daughter's fingers and they were meant to do a follow up but never did it. She had bloods taken and we never got the results. The hearing department has always been bang on.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, though we are sorry to learn that you received no follow up with plastics. We will share on your feedback

Best Wishes, the Patient Experience Team.


Provider responded

Referred quickly

unknown
April 29, 2024
Referred onto the hospital from the paediatrics team. It's taken a week. I found my way around the hospital fine.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that you were referred promptly and have been seen.

Best Wishes, the Patient Experience Team.


Provider responded

Good facilities for children

unknown
April 29, 2024
You can wait a while for prescriptions and could do with a nicer space to wait. There is lots of entertainment for the children. They could do with providing nicer snacks for people with allergies as there isn't a great selection.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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