Reviews (182)

Communication could improve - staff helpful

Radiology
January 29, 2019
Waiting 40 minutes so far. Have been told that an emergency has come in but communication could be improved.
Clean area - brought food and activities to amuse son.
Toilets clean and tidy.
Staff helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your feedback in regard to your experience at Birmingham Children's Hospital. We are really pleased that the environment of the waiting area was of a high standard and that the staff were helpful. Our staff have to prioritise emergencies and unfortunately that will impact on the length of waiting time to be seen. However, we will certainly take your comments on board and encourage clear communication to be provided to patients and their families that are waiting to be seen.


Provider responded

Bright and colourful waiting room

Accident and emergency services
January 29, 2019
5 minutes wait so far.
Bright and colourful waiting room.
Staff helpful
Toilets clean
A Tv for the kids would be good to entertain them whilst waiting.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your feedback in regard to one of our Waiting room's in Birmingham Children's Hospital. We are pleased to hear that the staff were helpful and that the environment of the waiting room and the toilets were of a high standard. We appreciate your comments for improvement, in our main waiting areas; Emergency Department, Main Outpatients Department and Waterfall House we provide televisions for our patients and families, however we will certainly consider if any other waiting areas could benefit from having televisions available.


Provider responded

Clean waiting room and good wheelchair access

Accident and emergency services
January 29, 2019
10 minutes wait so far.
Clean waiting room
Clean toilet but hand dryer not working and no alternative given.
My daughter is in wheelchair and the access is good.
Staff helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your feedback in regard to your experience at Birmingham Children's Hospital. We are really pleased to hear the waiting area and toilets were of a high standard and that it is wheelchair accessible. We appreciate your comments for improvement as it enables our trust to provide a high quality service. We are sorry that the hand dryer was out of order at the time of your visit. We will certainly highlight your suggestion to our Domestics team to provide paper towels as an alternative and to ensure signage is available when our hand-dryers are out of order.


Provider responded

Staff friendly and waiting room good

Accident and emergency services
January 29, 2019
Seating in waiting area is good and more space than other hospitals
10 minutes wait so far.
Staff friendly.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your feedback in regard to one of our Waiting room's in Birmingham Children's Hospital. We are really pleased to hear that the environment is of a high standard and that the staff are being friendly and welcoming, as a trust we strive to provide high quality care.


Provider responded

Staff helpful but waiting area claustrophobic

Accident and emergency services
January 29, 2019
Waiting 30 minutes so far to be seen.
Staff helpful.
Waiting area ok but machines need money and I have only brought my card.
Toilets clean but hand dryer out of action and no alternative way of drying hands provided.
Seating reasonably ok. Design of waiting room is claustrophobic as large pillar obscuring view and can't see staff .
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your feedback in regard to one of the Waiting area's in Birmingham Children's Hospital. We are pleased that the staff have been helpful. We appreciate your comments for improvement. In regard to providing vending machines that take card payments, the trust is currently looking at work with replacing vending machines in the Main Outpatients Department to ensure variety/quality is provided for our patients and families. We will certainly take these comments on board and suggest to the leads of this project to consider Vending machines that take flexible payment. We are sorry that the hand dryer was out of order during the time of your visit, we will highlight this with our Domestics team to ensure suitable signage is provided.


Provider responded

Happy with waiting area overall

Accident and emergency services
January 29, 2019
Have had to wait 20 minutes so far. Staff are helpful.
Waiting area comfortable.
Waiting room and toilets clean.
Happy with waiting area overall
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your feedback in regard to one of our Waiting Area's in Birmingham Children's Hospital. We are pleased that staff have been helpful and that the environment is of a high standard. As a trust we strive to provide high quality care and treatment for our patients and their families.


Provider responded

Poor cleanliness

Accident and emergency services
January 29, 2019
Staff very good.
Waiting room not very clean as floor grubby.
Could be more clean not ideal for sick children.
Toilets dirty.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your feedback in regard to your experience during your visit to Birmingham Children's Hospital. We are pleased to hear that the staff were very good. We are sorry to hear that you felt the environment of the waiting area was of a poor standard and that the toilets were not clean, this does not meet our trust standards and is not acceptable and we will certainly share this feedback with the Domestics team to ensure every area/department remains to a high standard.


Provider responded

Recommend this hospital to everyone

Accident and emergency services
January 29, 2019
I would recommend this hospital to everyone. I prefer to bring my children here over heartlands which is 5 minutes from my house.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback in regard to your overall experience with Birmingham Children's Hospital. It is wonderful to hear that you would recommend our hospital to everyone. As a trust, we strive to provide a high quality service, and it is great that we are meeting those standards for you as a family.


Provider responded

Overall the waiting room is good

Accident and emergency services
January 29, 2019
Overall the waiting room is good but for children with autism and sensory problems there is no support. Most of the time you have to wait for an hour. Doctors are good and all the supporting staff are good as well.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for your feedback in regards to one of our Waiting room's at Birmingham Children's Hospital. We are pleased to hear that the doctor's provided good care and the staff were supportive during your visit. Your suggestions for providing an area for our patients and families who have autism and sensory care, are valued and will be considered, as it enables us as a trust to make improvements in order to provide a high quality service.

Kind Regards, Lucy Hobday, Patient Experience Officer


Provider responded

staff need training

Outpatients
January 29, 2019
Son admitted to hospital. Left with students who could not get drip inserted and son dehydrated as a result. Son was also given drugs that he was allergic too.
Son has sickle cell and hospital always presume that any problems he has is to do with this and don't investigate properly.
Have raised concerns with Matron.
Staff need training.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback in regard to your overall experience at Birmingham Children's Hospital. It is very sad to hear that you have had a poor experience during your son's admission. We would like to encourage you to contact our Patient Advisory and Liaison Service (PALS) team who would be happy to support you and escalate these concerns to the relevant ward manager, senior nursing team and clinical team to investigate and respond in order to resolve your concerns.

PALS can be contacted on 0121 333 8403 or alternatively you can email to bwc.pals@nhs.net


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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