Reviews (938)

Very helpful and supportive staff.

March 6, 2024
Very helpful and supportive staff. They arrange all the appointments in advance and send us a letter. Their communication is very good with the school and the GP.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Our consultant is very good.

March 6, 2024
My 6 year old girl can't walk and we have been coming here for the last 4 years. They have provided us with excellent care and support. Our consultant is very good. she explains everything very well.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Staff are amazing in neurology.

March 6, 2024
We have been visiting neurology for the last 4 years for my son. The staff are amazing. they have helped us so much.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Neurology team.

Best Wishes, the Patient Experience Team.


Provider responded

Very happy and satisfied.

March 6, 2024
I am very happy and satisfied by the treatment my son has received. Staff are great and communicate well with us.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Amazing staff

March 6, 2024
Apart from the parking the rest is all good. It is expensive parking and quite far from the hospital. The staff are amazing.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. However we are sorry to learn about your experience with parking and will share this with the team also.

Best Wishes, the Patient Experience Team.


Provider responded

Very good cleft team.

March 6, 2024
Very good support and treatment has been provided to my son by the cleft team.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Cleft team.

Best Wishes, the Patient Experience Team.


Provider responded

Long waits for bloods

March 6, 2024
Excellent facilities but always have to wait for a long time for bloods. We have been waiting for our turn for bloods for one hour.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

They saw my daughter quickly.

February 27, 2024
They did a hearing assessment in August, the results were given to us quite quickly. They said her ears would need unclogging but waiting for an appointment from the GP. They were good and saw my daughter quickly.
Tasfibeeh Fatima

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

No support for children waiting with SEND

February 27, 2024
When children with autism go to A&E they can't sit still for hours waiting for appointments. Even when you explain to that the child has SEND needs they simply do not support us. This is across all of Birmingham hospitals. Maybe they could have a tag that says ADHD or Autism in order to provide support for children in A&E or waiting for appointments at the GP.
N Choudhary

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

It's gone down hill.

February 20, 2024
It's not the same as it was 3 years ago. It's gone down massively. There's no empathy with staff and I feel that the care is not there anymore. It's just gone down hill.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Leave your Feedback


Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

Share this rating