Reviews (938)

There can be delays in departments

Outpatients
April 29, 2024
They are good and keep to appointments. Sometimes there are delays. Dermatology could be quicker to be seen. For eczema by the time there is a flare up and he is seen it can get better beforehand. There has been delays in the asthma department. We have been twice and they still haven't decided if she has asthma or not. A doctor should be able to tell us.
Anonymous

Quite quick.

unknown
April 29, 2024
Fine, no problems. It's been quite quick. We were straight in. The doctors have been ever so good. They keep to the time and even saw us last time when I was a bit late.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience and were seen promptly.

Best Wishes, the Patient Experience Team.


Provider responded

Left without being seen.

Accident and emergency services
April 29, 2024
My son and grandchild who is 14 months old came to A&E and waited such a long time they had to leave when they were still sick. It was so bad.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience when attending our Emergency Department . Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

10 out of 10

Outpatients
April 29, 2024
The hospital is 10 out of 10.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.

Best Wishes, the Patient Experience Team.


Provider responded

No problems with the service

unknown
April 23, 2024
No problems with the service. It is tidy and clean.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Treated my son so well

Accident and emergency services
April 23, 2024
My 12 year old son was having breathing issues and the ambulance took him here. They treated him so well. It was so clean and we didn't wait because of how serious my son's condition was. It was very scary but they reassured us.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Amazing, helpful and supportive staff

April 12, 2024
Amazing care and support provided by the Cleft team. The staff are very caring, helpful and supportive.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Seen within a few hours at A&E

Accident and emergency services
April 10, 2024
I took my daughter to A&E a few days ago and she was seen within a couple of hours. The doctor referred her to a senior consultant for their opinion.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.


Provider responded

The first appointment has gone well.

Ear Nose and Throat
April 10, 2024
My son was referred to a specialist ENT consultant by Heartlands ENT team after having complication during the surgery. The first appointment has gone very well and the consultant did a thorough examination and asked us to have some scans and tests carried out.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

The medication by ENT is working well

Ear Nose and Throat
April 10, 2024
My daughter is receiving treatment at the ENT clinic. They have provided us with excellent medication and it's working very well. We are here for a 6 month review today.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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