Birmingham City Council Adult Social Care

Discharge team at QE Hospital gave wrong information regarding home care, it's not free and is now means tested. This caused a great deal of upset when social worker (facilitator) informed us 3 weeks later. We were handed lots of leaflets to read and verbal information which is hard to absorb/comprehend then told to 'make a decision' in a day. Social worker unhelpful, confrontational, almost bullying to the point I complained her manager. No one seems to know what they are doing and lacks person centred approach. Very distressing experience indeed.

Concerns about assessments and provider suitability for vulnerable citizens.