Birmingham City Council Adult Social Care

I've had many people come and they just fill in numerous forms and then tell me to go online and see what support I would like, but I don't have time to do that. We get attendance allowance, the only helpful service from the council was the benefit advisor. I would benefit from a day centre where we could go, the only one I found costs £45 a day. How am I support to know what I want if I am not being told about it? I was told about a lunch club, that was way too far for us to access. You just feel like another number in the sheet, another tick, another person dealt with. I don't know if I have had a carer's assessment.

Discharge team at QE Hospital gave wrong information regarding home care, it's not free and is now means tested. This caused a great deal of upset when social worker (facilitator) informed us 3 weeks later. We were handed lots of leaflets to read and verbal information which is hard to absorb/comprehend then told to 'make a decision' in a day. Social worker unhelpful, confrontational, almost bullying to the point I complained her manager. No one seems to know what they are doing and lacks person centred approach. Very distressing experience indeed.

Concerns about assessments and provider suitability for vulnerable citizens.