Bordesley Green Surgery

My family have registered with this GP practice for many years. We can always get appointments at this practice.

Moved from London to Birmingham in January, under exceptional circumstances. Registered with this surgery. My son has attempted to get a gp appointment with no luck. When I needed medication was told they didn’t have my medication records. Which was a blatant lie by practice manager. Attended in person with my other son and told the same thing by receptionist. Got my medical records but no medication records. Which is impossible if they have my medical records. Told receptionist that without medication I was very suicidal. Was told gp would call me at 1pm. No phone call from anyone at surgery. Called NHS 111 who dispatched me a 999 ambulance. The ambulance crew had to contact surgery to arrange my medication. Only got half of my medication. No pain relief given so still taking about 16-24 ibuprofen per day instead of my usual 500mg Neproxin one per day. Not one call from gp. Have lost any faith in the surgery being able to do the job correctly. Have ran out of my medication but I don’t want to bother contacting surgery because of their failure to do their job properly. Now I do not want to have a gp in Birmingham because of the bad experience. All I want now is my medical records and I will not use gp services in Birmingham anymore. Total failure.

They're really good. You have to phone at 9am or 3pm to get an appointment. I am always able to get an appointment. I am happy with them. They also provide my medication.

They're a bit bad, they seem to be referring everything to the local walk in centre in Alum Rock. You call and they triage you to try get an appointment and if they can't, they send you to the walk in centre.

My legs been playing up so I came to the doctors and they gave me some cream, but it seems to be getting worse. My sister makes my appointments for me.

Call is always answered by a arrogant disrespectful receptionist & you’re always waiting days n weeks for appointments or even blood tests!

They look after patients