Bucklands End Lane Surgery

Useless. Called them as I was having heart palpitations and high blood pressure. They eventually answered and said they couldn't do anything for me so I called an ambulance.

I was waiting 8 months for a referral to the hospital, may have been a little bit longer. They're alright, I can get an appointment and if I need a same day appointment, I go there between 8:30am and 9:00am to book an appointment for the same day.

They're alright. They know me so they will help me where they can. It can be frustrating, the process of getting an appointment but once you do get one, you feel better. Just wish it was easier.

Personally fine, got in to see the doctor when I had a silly cough. They were also helpful when my husband was poorly, got the nurses and carers to come in.

They're useful. I can get appointments, I call them tell them the what the issue is. I'm not shy and they give me an appointment.

You hang on the phone for 35 minutes, then you don't get through. They put the phones down on you. I can't get appointments, they're rubbish.

Pre covid, I went to a locum there for the skin on my head. He told me I was wasting his time, to keep it moisturised and I left it a 9 months and went back to the doctors. The doctor I saw sent me straight away to the Hospital and it's cancer on the skin. I only go when I think it's something really bad. Perhaps if they done something straight away it wouldn't have been so bad.

They didn't send my medical records to my new doctor's surgery. I can't get my full medical history from them.

They tested my hearing. They are very hard to get through to, you have to go to them. Sometimes you get through to them and sometimes you don't.

I've been a patient here for 30 years, for a long time and its chaotic. You can't get through on the phone to make appointments. If I need one, I have to physically go down to the surgery to make an appointment. There is also a lack of communication between staff and patients.