Bucklands End Lane Surgery

Only a few days notice given for each appointment. Windows kept open and masks on. Distancing ok but not much space and this could have been more disciplined. Received jabs ok, in the reception area with one privacy board that only partially covered you as there was a large table at the side. It wasn't a usual member of staff who gave the jab. A number of people had been given the same time for the jab appointment, which meant there was a short amount of waiting and some unnecessary proximity to others. They did what they could, and it was an OK experience, very pleased to have the jab at the local GP surgery as we couldn't travel My biggest concern was they didn't fill in the jab card with the serial number of the vaccine, it was just pre-filled with the date.

Blood results have got worse but not speaking to usual gp told to just take a tablet

Very helpful and supportive.

Never get through on phone Average 30 calls before they answer phone.

Very difficult to get through by phone. Almost no online services. They make regular mistakes when ordering repeat prescriptions. Not enough time to discuss things with GP's, and feels like a battle against the GP to receive the right treatment.

It is a good surgery and fairly efficient but appointment times are difficult to attain.

Unwilling to deal with patients. Patients are a nuisance to these people. They fail to realise they only have jobs because of patients. Concerted effort on behalf of practice staff to withhold and prevent access to healthcare.

I've had a few mental health issues the staff doctors and nurses are very friendly and helpful towards myself when I have needed there help.

Good

Long waiting times. Never any available appointments. Long wait on phone. Hardly ever see same doctor. Not helpful staff.