Bucklands End Lane Surgery

They didn't send my medical records to my new doctor's surgery. I can't get my full medical history from them.

They tested my hearing. They are very hard to get through to, you have to go to them. Sometimes you get through to them and sometimes you don't.

I've been a patient here for 30 years, for a long time and its chaotic. You can't get through on the phone to make appointments. If I need one, I have to physically go down to the surgery to make an appointment. There is also a lack of communication between staff and patients.

My GP takes long to respond, If you call in the morning , they give you an appointment but its very frustrating.

Only a few days notice given for each appointment. Windows kept open and masks on. Distancing ok but not much space and this could have been more disciplined. Received jabs ok, in the reception area with one privacy board that only partially covered you as there was a large table at the side. It wasn't a usual member of staff who gave the jab. A number of people had been given the same time for the jab appointment, which meant there was a short amount of waiting and some unnecessary proximity to others. They did what they could, and it was an OK experience, very pleased to have the jab at the local GP surgery as we couldn't travel My biggest concern was they didn't fill in the jab card with the serial number of the vaccine, it was just pre-filled with the date.

Blood results have got worse but not speaking to usual gp told to just take a tablet

Very helpful and supportive.

Never get through on phone Average 30 calls before they answer phone.

Very difficult to get through by phone. Almost no online services. They make regular mistakes when ordering repeat prescriptions. Not enough time to discuss things with GP's, and feels like a battle against the GP to receive the right treatment.

It is a good surgery and fairly efficient but appointment times are difficult to attain.