City Hospital
Feedback Rating
Based on 615 reviews
Reviews (615)
Respectful staff but areas not clean
Accident and emergency services
January 31, 2019
Could be warner
Waiting for 20 minutes, could improved
Toilets not clean
Not clean area
Chairs not comfortable
Staff are respectful
Waiting for 20 minutes, could improved
Toilets not clean
Not clean area
Chairs not comfortable
Staff are respectful
Staff Helpful but not very clean
Accident and emergency services
January 31, 2019
Waiting area ok
Served straight away
Not very clean - could use more cleaning Staff Helpful
Chairs could be improved
Facilities ok
Served straight away
Not very clean - could use more cleaning Staff Helpful
Chairs could be improved
Facilities ok
Staff attitude is good
Outpatients
January 31, 2019
Waiting time is alright
Cleanliness is Ok
Accessibility is ok
Staff attitude is good
Not much experience
Cleanliness is Ok
Accessibility is ok
Staff attitude is good
Not much experience
Dirty seats and only expensive food available
Outpatients
January 31, 2019
The seats were terribly dirty and I found myself having to bring baby wipes with me to wipe them down. I was that disgusted with them they looked as if they had never been cleaned.
I was waiting about an hour which was difficult with a child.
Food and drink was available but at an extortionate price.
I was waiting about an hour which was difficult with a child.
Food and drink was available but at an extortionate price.
Long waiting times
Accident and emergency services
January 31, 2019
Roughly have been waiting 12 - 14 hours. 4 hours for ambulance, 4 hours in a corridor, 4 hours been seen by someone where by results haven't been given
It's not good for an 80 year old who suffers from many disabilities
Spending lots of my life waiting around in hospital or waiting for ambulances
It's not good for an 80 year old who suffers from many disabilities
Spending lots of my life waiting around in hospital or waiting for ambulances
Poor signing in process
Ear Nose and Throat
January 31, 2019
The signing in at the hospital wasn't efficient due to not being able to work it out, made appointment difficult and longer than needed.
Waited about an hour which wasn't too bad but could be better.
Waited about an hour which wasn't too bad but could be better.
Lengthy waiting times and good staff
Ear Nose and Throat
January 31, 2019
Staff are caring and supportive
Waiting times can be lengthy and would be good if patients were made aware when waiting times are in place.
Waiting times can be lengthy and would be good if patients were made aware when waiting times are in place.
Not very well signposted but very respectful staff
Accident and emergency services
January 31, 2019
Staff have been very respectful and reception staff have been great. They are caring.
Waiting area is not very well signed off and doesn't have different sections.
There's nowhere to get a glass of water.
Toilets are horrific and some of the seats are broken.
A little bit off clarity would be good, why not separate one waiting area to triage and then another to wait to be seen
I was called by name.
Even a glass of water would be better than vending machines.
Waiting area is not very well signed off and doesn't have different sections.
There's nowhere to get a glass of water.
Toilets are horrific and some of the seats are broken.
A little bit off clarity would be good, why not separate one waiting area to triage and then another to wait to be seen
I was called by name.
Even a glass of water would be better than vending machines.
Happy with everything
Hearing aid services
January 31, 2019
Dad happy with service.
Comes regularly to get batteries for hearing aid.
Reception is very helpful.
Normally not a long waiting time
I speak Urdu and hospital find staff that speak my language.
We are happy with everything
Comes regularly to get batteries for hearing aid.
Reception is very helpful.
Normally not a long waiting time
I speak Urdu and hospital find staff that speak my language.
We are happy with everything
Good Service and nice staff
November 20, 2018
I had hysterotomy done at city in July 2017. The surgeon was very much to the point and as direct and positive as he could be to deliver bad news. He said, I am very sorry, it is cancer, but we will sort it. It made me feel more confident. I also had chemotherapy at City Hospital. I was offered an opportunity to have a look around the facilities before starting the treatment made a difference. Staff were very efficient, I had a reaction to chemo and I had people around me immediately. The receptionist was lovely person and known to everyone, very nice people.
