City Hospital

I have recently used the cardiology, and urology departments. I was treated with respect and dignity by staff at all levels. Staff went the extra mile to ensure my treatment was delivered speedily, and was appropriate to my needs. Indeed I chose hospitals in your group in preference to Russells Hall hospital.

In particular I have received the highest possible care from Dr Conolley, and Dr Noah, and their staff.

More feedback when the actual procedure happens.

Came for my ultrasound appointment . Only to be informed all the appointments have been cancelled . Would have been nice to be informed earlier and not 5 mins before my appointment . Not impressed

I have to start by praising every member of staff I encountered. My care was excellent on serenity, m2 and in the neonatal, however the cleanliness of the ward is terrible. I have not seen a cleaner. The toilet has blood all around it as does the shower. I saw silver fish bugs in there too. My baby was either born with or has picked up an infection here and I can only feel it is the latter. The room I gave birth in on serenity was over 30degrees hot and as a result we had to open the windows and prop the door open. The peadetrician even said that is not usually permitted due to the risk of spreading infection but there was no choice it was too hot. Again I want to stress that the medical team are brilliant and I can't speak highly enough of the care I am receiving. But I do feel the need to mop the floors myself before using the toilets which isn't right. There is also litter in lifts and hallways.

I would like to give a huge compliment to the staff they took care of us at Sandwell a&e and bch, I took my child into a&e Sandwell yesterday he swollowed a coin n was half way, after the X-ray I was that I will have to go children's hospital bham, I was so distressed, they provided transport to and back from bham children's hospital, the staff were so nice they took good care of us.
I was also fasting I had to break my fast at the bch. The nurse there went out her way and found me a space where I could pray. She was so lovely. So were the doctors. I wish them all success and a happy life. Thank you very much. I really appreciate it.

I was with my mother on MAU when a member of staff was working close to my mom wearing a red top and blue trousers. Im sorry but I know people smoke but I think in a hospital there should be some kind of rules on wearing uniform while smoking. Its ok having a clean hospital when the staff smell of smoke.

I hope the staff that I came in contact with on July 2nd, get to hear this. They where informative, friendly and even though I wasn't ill and in a side room on my own, they made time to have a chat and a giggle with me, which made all the difference. Nurses do not get told often enough, when they have gone above and beyond their job...and these girls did on D27. Please tell them that Shirley Wynn bed 16, sends deepest thanks.

Disgusting attitude evident from nurses, looked down on every visitor; spoke to me very patronising and rudely, felt like I was in school again, very slow care, kept delaying a head scan (cancelling one changing a day, suddenly changing scans)
Also very inconsiderate at night and early morning (loud voices, lights on/off, talking loudly)

I was referred to the Breast Unit at The Treatment Centre at City Hospital after a routine mammogram detected an abnormality. From that first appointment the staff were superb, caring and knowledgeable. They treated me with the utmost respect. Within 8 weeks I had biopsies, day surgery and then follow up appointment to be given great news I was now all clear. I have never experienced such service whereby every member of staff were team players with your b est interest at heart. A BIG THANK YOU.

I found it quite easy to inform the Cataract Clinic of my need to change an appointment I had been offered.