City Hospital

Explanation was excellent by Mr. P.Ryan, it was well worth the wait

I had a colonoscopy and all were kind

Well cared for, organised, clean , great administration process overall excellent service

After being referred three times to Sandwell hospital by my optician for cataracts I was told by the same young lady who tested my eyes that I did not have cataracts and that my optician needed to test my eyes again! After changing my optician, guess what the new optician told me? Yes, I have a mature cataract that needs surgery, thankfully at City they now saw the cataract and I am booked in for surgery. Why was this missed, not once but three times???

Being a type 1 diabetic I was reassured by the diabetic clinic and attention to my conditions needs. However I was shocked to find that,the menu here is not diabetic friendly. There is a good portion of the women in the maternity ward who happen to be diabetic. However cereal, white toast were offered for breakfast and sandwhiches/jacket potato or a potatoe based soup with bananas for lunch, all Carbohydrate rich. I was told I would be better off having food brought in as the food options did not support a diabetic diet. I experienced something similar in West Bromich hospital a couple of years ago but with the diabetic care available here I was shocked about the food. I have struggles to manage my blood sugar levels throughout the pregnancy affecting.the growth of my child. I worried enough at home about what I consumed. I do not need this added stress in the hospital environment where I am essentially incapable of affecting a change untill I receive visitors and more suitable food.

I had been to this hospital many a times and the treatment I have received was scary. Me being a professional who works in the NHS was adamant to question each and every step in my treatment. My bilateral dvt during pregnancy left undiagnosed for a month by clinicians at this trust due to lack of experience and left me nearly dead inspire of my raised inflammatory markers they were least bothered. I have more than 3 failed AE admissions and I was so adamant not to leave the AE unless I get my problem sorted. A medicine registrar tried to discharge me in the middle of night and I had to be rude so that he didn't. Next day morning Dr Lee diabetic Consultant came for rounds and immediately sent me for a Doppler and Dr Mark Moss Consultant Radiologist said that he was surprised to see me alive with multiple clots in my legs!!!!!!! How embarrassing is that. I would have nearly lost my babies due to this appalling care from the AE doctors on duty whenever I had failed AE admissions.

I also had a phlebotomist with 4yrs of experience in the trust who was trying to open a gold top blood tube , an EDTAand fill the citrate for INR check. Since I am a biomedical scientist by professions I explained to her about the contents of the tube and she informed me that she has been doing this since last 4 years. Shocking!!!I almost lost my faith in my treatment and was in tears . The nurse on duty came to help and assured that an incident reporting would be done and I had a call from Sukhwinder Akhtar Head of Phlebotomy at City Hospitals apologising for the mistake on behalf of her colleague.
I so had another incident wherein I was given medical advice by a receptionist from Mallings health at City AE. She advised me to give the blue inhaler to my son how many ever times as you like who who was struggling to breathe. I immediately questioned her and a nurse intervened and my son was straight away taken into paediatric AE and nebuliserd and kept that night in the hospital. If I hadn't questioned her comment and didn't have any knowledge about the use of inhaler I would have had lost my son that night. I hate to go to this hospital but I don't have a choice!!!!

Staff in the AE City made fun of me and my husband when I was in with heavy blood loss and I had morphine for my pain and my husband hade to express his concern regarding the unprofessional behaviour of staff. There was no dignity of care from the staff who worked the AE on that day. I don't think they adhered to trust values. I would never ever recommend any one to opt this hospital for treatment and if I get a chance to meet the Chief Executive Mr Toby Lewis in person I would before than happy to give it in writing.

Last week I was in Sandwell Hospital with my 2.5 yr old son and we were made to wait in a dirty room for the doctors to see immediately after triage. No one was bothered to check the cleanliness of the room and later a nurse came and cleaned the bed and I mentioned that the room was not clean and nothing was done. He never changed his glove after cleaning the bed and straight away did the sheets which was scary Poor Infection Control training???? Nobody wants to pick any infection from the hospital??

My father recently spent 3 days in days in City hospital. A very long wait in A&E was difficult, but staff worked hard. Excellent,caring staff in AMU1, and same again on D15.

The doctor spent 2/3's of my examination on his mobile phone talking to someone about selling his car. 1 week on, I'm still in pain and am now sat in an urgent care centre as the medication he gave me isn't working. I'm surprised he didn't prescribe me a couple of new tyres or an oil change!

Fallen way below the standards people would expect from a doctor!!

Excellent maternity services. City should be very proud of the care that maternity services offer under the pressure of short staff and the ever expanding population that it serves. Mr Baghdadi truly is an inspirational man who really does care. I have been under his care since 2006 and when I had no hope of conceiving , he was there to give me a glimmer of hope. Thanks to Allah, as well as Mr Baghdadi I managed to have 2 high risk pregnancies safely. If only there were more of this exceptional man.

I was taken into City hospital with a heart attack; I found the care was excellent I could not fault anyone from the Doctors, theatre staff and especially all the nurses, not leaving out the cleaners and the staff that served the food.

Plus the food itself was hot and of reasonable quality.

The care I received was first class, with attention to keep me informed of what was happening to me at every stage.
My only personal moan was about toileting facilities and that is only because I'm also physically disabled finding toilets to low and washing facilities to high, (not being able to stand). But I'm guessing that will be rectified in the new hospital when it is built.