Coventry Road Medical Centre

Very difficult to get an appointment and reception staff are very rude and unprofessional. They just don't listen to you.

The services whilst I had my renal transplant were good. The nurses and doctors are good. It's a good service. No need to improve.

Fine. I can see them the same day. There are 2 or 3 doctors and they are okay.

They're a bit better. They prioritise the health of the individuals and I feel listened to.

I have diabetes and they gave me an appointment. I take metamorphin and cholesterol capsules. If I call after 9am, they have no appointments. They used to be so helpful but they are not now since Covid.

I was referred through the doctors to the Women's hospital, maybe waited a little bit of time to get through to the GP and hospital appointment. But being allocated to a midwife was quick. Normally takes a long time to get an appointment at the surgery but now I am pregnant, it's quicker.

Poor administration and management staff as of late. After 30+ years of being a patient here, i have seen the service decline. The last few years have been particularly shocking.

Prescriptions are ordered but are often processed incorrectly, staff are unhelpful and admit to being poorly trained, they are unable to advise on basic surgery policies and the go to answer is to contact the practice manager or send an email to a generic address. The website is also not helpful when searching for said policies.

Practice manager removed me from the gp list without notice or contact, then refused to come on the phone to explain this decision. no threats, verbal abuse or profanities had taken place in the call that was cited as leading to her decision. Totally unprofessional and uncalled for. A gross misuse of power in response to me questioning their broken process when i feared i would be left without medication over Christmas closure, despite ordering it well in advance.

Complain or ask a question they cannot answer at your own risk - instead of fixing the process or improving training to serve patients better, you may recieve a surprise letter in the post as did I.

Why fix the issue when you can strike off a patient who raised it.

Where basic services are apparently problematic to get right lately, a working complaints policy probably shouldn't be expected, my bad.

The doctors are generally good though, shame they are let down by the support staff and ineffective practice processes.

Despite some of the snap responses from the surgery seen in previous google reviews, you will find the same issues around process, staff, complaints, prescriptions, policies, training reoccur time and time again. If only the same energy was put into service improvement, the need to clap back at negative reviews probably wouldn't exist.

July 21 had tiredness and was been referred to long Covid clinic. Asked GP as I am struggling give me appointment and suggestions on medication but GP and long Covid doctor both saying it’s the other person’s responsibility and no one is taking responsibility.

Can’t get an appointment and even when I do its with nurse. Poor communication and advice most of time by reception staff.

Lack of routine appointment in advance, you have to call on the day to get one. Generally fine they are ok.