Coventry Road Medical Centre

Dear patient
As you will be aware, the Practice operates a clinical triage line where the Patients receives clinical care at the point of contact. They are then signposted to a relevant member of the clinical team. This ensures all cases are dealt with appropriately and in a timely manner. There may be occasions where you will be waiting for a longer period of time than desire. Your patience in this matter is appreciated. Patients, on occasions will be consulted by a Nurse but this is only when they are the appropriate member of staff to cater to your clinical need. I work closely with reception staff in the clinical triage sessions and have not experienced them having poor communication skills or giving poor advice. Please accept my apologies if your experience has been negative and feel free to leave a message for the Practice Manager who will investigate and contact you with a response. I hope this helps.

Dear patient
The Practice operates a clinical triage line where the Patients receives clinical care at the point of contact. they are then signposted to a relevant member of the clinical team. This ensures all cases are dealt with appropriately and in a timely manner. This also avoids any wastage in an already strained health care system. I hope this helps.

Dear patient
As you will be aware, the NHS as a whole is experiencing unprecedentedly high demand. For this reason the Practice operates a clinical triage line where the Patients receives clinical care at the point of contact. they are then signposted to a relevant member of the clinical team. This ensures all cases are dealt with appropriately and in a timely manner. There may be occasions where you will be waiting for a longer period of time than desire. Your patience in this matter is appreciated. As this is due to high demand this delay may be unavoidable. It has been found that Monday and Friday seem to be the busiest days. Telephoning in the middle of the week may reduce your wait time. I work closely with reception staff and have never experienced them to be patronizing or rude. There may be occasions where them explaining systems and protocols of the Practice can be misconstrued as patronizing or rude. Please be assured that in these cases this is not their intention. In future if you feel your experience is of a negative nature please feel free to leave a message for the Practice Manager who will investigate and contact you with a response.

Dear Patient. Please accept my apologies if your experience has not been a positive one. In every eczema case the clinician will make a clinical decision whether they are going to prescribe the previous medication for the Patient or if it it is time to try an alternative one. This is especially important if the child has previously been prescribed anything that is steroid based. Please feel free to enquire every time there is a misunderstanding. You can also leave a message at Reception for the Practice Manager who will investigate and respond to your query in a timely manner. I hope this helps.

Dear Patient. Thank you for your review. As you are a clinical triage system user at the Practice who will be aware of the process and its clinical safety aspects. All relevant information pertaining to the Patient illness is taken by the GP and Patients who require an appointment are booked with an appropriate healthcare professional. Due to the unprecedently high demand within the NHS post Covid this system ensures all cases are dealt with appropriately and in a timely manner. Please leave a message for the Practice Manager, should you require further information or clarification pertaining to the systems of the Practice.

Dear Mr. Khan
Thank you for your review. I am not however able to comment on this matter as I do not have any information pertaining to the details. I can however assure you that what you describe is not the normal protocol of the Practice. if something genuinely goes wrong please do not hesitate to leave a message for the Practice Manager who will investigate and respond accordingly.

Dear Patient
Thank you for your review. Coventry Road Medical Centre staff are all appropriately trained and offer a safe and effective service to all Patients. Appointment slot are ten minutes in duration and to avoid delaying the next Patient, you are required to attend with one problem per appointment. Please be assured you will not be rushed within that ten minute slot with your one problem. If you do have a second issue please contact the telephone triage line to book another appointment.