Yardley Green Medical Centre

They're okay, hard to get an appointment. I had a problem with my shoulders and back so I just went to the hospital instead.

Doctors and nurses are good, but the reception are not and neither is getting appointments.

Absolutely terrible. The didn't book me in when they had told me previously they had made me an appointment. I got there, queued, all whilst going through a miscarriage and then tell me they hadn't got me booked in. I had to go to A&E instead.

Absolutely diabolical. I am a transplant patient with chronic rejection of the lungs. I have tried to get an appointment with my doctor for a while. Every time I phone, appointments have all gone - told to phone in the morning. When you do, you are like number 15 or 20 in a cue. By the time they answer (after over 1 hour waiting) All appointments are gone for that day. Then told to phone back the next day, and this goes on and on. I have to have a prostate exam and a UTI test done, my transplant Team told me to book an appointment with doctors, as my urine output has changed the way I go has changed, a lot of concern/worry to me and now can't get to see a doctor. They want people to come forward for prostate exams, then you can't get in to have them! This is not the first time this has happened at this surgery, it is just the one that put the icing on the cake! 2 out of 5 star surgery - very very disappointed

Very good, whenever I call then they tell me to come straight away. Never had any complaints at all.

Appointments are difficult to get. It's frustrating waiting a long time on the phone, you get to number 2 in the queue and then they cut you off and you have to join the queue again.

Every time I ring I can't get through. I have been waiting for them to discuss x-ray results. I spoke to a receptionist who said she wasn't qualified to read the results and to call back but every time I call back I don't get through.

Very helpful GP. Always ready to help and give great advice every time.

They are better than where I was previously. They aren't too bad. It's not very often I get appointments but that is only because I don't need them often.

I have been a patient here for 10 years. To book appointments you need to ring at 8:30am and wait over 30 to 40 minutes in the phone queue. I am lucky this time as I had a same day appointment. I know some of my friends have been waiting more than a few weeks. There is always different doctors. There are a lot of junior doctors there and they lack the knowledge. If I ask them a question they don't know the answer. They simply say they don't know and they don't try to find out the answer for me. If I could have the same doctor I would be happy.