Yardley Green Medical Centre

Absolutely terrible. The didn't book me in when they had told me previously they had made me an appointment. I got there, queued, all whilst going through a miscarriage and then tell me they hadn't got me booked in. I had to go to A&E instead.

Very good, whenever I call then they tell me to come straight away. Never had any complaints at all.

Appointments are difficult to get. It's frustrating waiting a long time on the phone, you get to number 2 in the queue and then they cut you off and you have to join the queue again.

Every time I ring I can't get through. I have been waiting for them to discuss x-ray results. I spoke to a receptionist who said she wasn't qualified to read the results and to call back but every time I call back I don't get through.

Very helpful GP. Always ready to help and give great advice every time.

They are better than where I was previously. They aren't too bad. It's not very often I get appointments but that is only because I don't need them often.

I have been a patient here for 10 years. To book appointments you need to ring at 8:30am and wait over 30 to 40 minutes in the phone queue. I am lucky this time as I had a same day appointment. I know some of my friends have been waiting more than a few weeks. There is always different doctors. There are a lot of junior doctors there and they lack the knowledge. If I ask them a question they don't know the answer. They simply say they don't know and they don't try to find out the answer for me. If I could have the same doctor I would be happy.

The GP and practice nurses are excellent and provided good treatment and information.

Excellent. I can get appointments. I called them in June to arrange covid vaccines and I told them I had another issue with my prostate. They said they would call me back. They rang me back at 1pm that same day and said they would see me the next day.

It's hard to get appointments and hard to get through on the phones. They will not answer and then you'll be 30th in the queue. I feel that it's so hard to make an appointment. The doctors can be helpful but it's just getting through to them to be able to see them that's the problem.