Fernbank Medical Practice

I am looking after my 91 year (housebound father ) he has been in extreme back pain and no one has been to see him!!! I feel that because of his age nobody cares, there are institutions to call my mobile and yet they called my dad’s landline, and my father could not comprehend what they were asking him, the doctor said that they would call me on the mobile and that didn’t happen.

Appointments with my community midwife at my GP surgery have been very good.

When I text my midwife she gets in contact quite quickly. Usually the same day or as soon as she gets a message. Appointments all run on time which is good.

They're okay if you can get an appointment that is. I usually give up and don't bother with them.

The midwife here is very nice. Appointments and referrals to the hospital have all come through quite quickly.

Not good. No appointments. The reception are not good. You wait on the phone for 40 minutes and don't get an appointment. The GPs are good but there are more locums. The last time I had to call 111.The receptionists are so rude.

Not really accessible as it's difficult to get appointments. We have to keep ringing to get one. No choice, we just have to keep trying.

GPs and nurses are good but very difficult to get an appointment.

I have been many times for a knee problem. They keep telling me I have no pain.

Very poor service delivery. Rude staff and no appointments at all.