Reviews (11)

Midwife is very nice

March 6, 2024
The midwife here is very nice. Appointments and referrals to the hospital have all come through quite quickly.
Anonymous

They need more staff and accessibility.

October 17, 2023
I can never get an appointment. They are short staffed. They sent us to another surgery and this one is closer so it's silly to have to travel. they need to get more staff and make it more accessible.
Anonymous

It's a struggle to get an appointment.

October 12, 2023
Can't get appointments even when you phone at 8am. They hold you for 45 minutes and then there's no appointments. They do the same thing day in day out until you get one. When you do see the GP they are good it's just a struggle in the beginning.
Anonymous

Really good

February 7, 2023
Really good with me, make an appointment over the phone and they’ll speak to me first over the phone and call me in if needed. They check my blood every three months and they'll call me in to have the appointment.
Anonymous

They're good

July 20, 2022
My mom makes appointments for me. They're good, they explain things to me so that I understand.
Anonymous

Refuse to answer phone in morning

August 23, 2021
Refuse to answer phone in morning, they lie about appt availability. Refuse to give prescriptions.
Anonymous

Okay

November 22, 2019
Okay
Anonymous

Okay

November 22, 2019
Okay
Anonymous

excellent service

August 11, 2018
very professional from receptionist to doctor. phones answered very quickly and receptionists very friendly and helpful.Doctors very caring and helpful and sympathetic , listens to your problems all the times, will treat you the best according to your needs. I will recommend this surgery to anybody.
shafir rehman

Reply from Fernbank Medical Practice

Thank you for your feedback. It is good to learn that we meet your expectations but your feedback is vital to us to ensure we keep our service provision up to the standards expected by our patients.


Provider responded

Excellent Service

August 8, 2018
I had unexplained bouts of pain and was promptly referred to the hospital where I had an operation. If I had not been referred on time, it could have made me very ill.
Anonymous

Reply from Fernbank Medical Practice

Glad to learn that we are able to help our patients successfully. We wish you all the best. Thanks


Provider responded

Leave your Feedback


Fernbank Medical Practice

Contact

0121 678 3800

508-516 Alum Rock Road
Ward End
Birmingham
West Midlands
B8 3HX

Location

Share this rating