Forward Thinking Birmingham - Oaklands Centre

I personally would give this place 0 stars for Oaklands centre & Crisis Team
In regards to the crisis team when they visited you they would always forget to note down your concerns. There is no communication from the doctor at Oaklands nor the Crisis team. The crisis team showed me no care for my wellbeing and sometimes made me feel worse by telling me I was not doing enough to get better. The crisis team did not come to my aid when in crisis and often left to ambulance or police to aid me instead. Because the crisis team didn't help me I often reached out to charities ...and the charities called 999 ambulance or police.
The Oaklands and the crisis team did not support me via any follow ups knowing I came back from A&E on multiple occasions due to suicide attempts.
When the doctor at Oaklands puts in place a certain number of home visits for the week the crisis team would immediately change it the next day. Due to multiple A&E visits this led to frustration from the police's team seeing me as a regular as they were called out to 136 under the mental health act.
When having a major crisis, the crisis team never vouched for me, nor informed the first aid responders that I was depressed or suicidal. In fact I learnt that the crisis team's doctor behind my back was telling first aid responders like ambulance and police that I was an attention seeker. EUPD has a bad reputation.
The Crisis team also forgot to prescribe my medication leaving me without medication.
I also learned by accident that the crisis team told the police I was calling for help on purpose.
So again, when I only attempted suicide as a vulnerable, distraught and depressed young girl the police decided twice to arrest me for wasting police's time. When this was investigated by West Midlands police they found I was not calling 999 police or ambulance nor was I wasting the police's time.
Oaklands and the crisis team often warned me that the police could fine you, for wasting police's time. Well, I am warning you as an innocent person traumatised by the crisis team/Forward Thinking Birmingham/Oaklands that they can arrest you!
So beware.
And I recommend going private for NHS mental health help

My son is going to run out of antidepressants - multiple phone calls and nobody is helping - 3 calls to GP, 2 calls to Oaklands, 2 calls to FTB - nobody seems to care

Nightmare. We have just got through after a year and a half and just been medicated. They are not giving her anything else.

I expressly ordered my prescription from them 8 days before my medication ran out so as not to be left with nothing, and explicitly asked for it to be a digital one for delivery and yet, my prescription was made a paper one without notifying me and now I'm left with absolutely no medication.

There are no psychiatrists! They keep leaving. My young adult is suffering badly because of lack of appointments. Oaklands needs extra funding urgently to find and retain psychiatrists!!!

My son has ADHD, ODD, separation anxiety disorder and tics. I'm lucky if they see my son once a year. Constantly phoning them and asking them if my sons doctor can give me a call as its a emergency as my son self harmed. They never got back to me. It's a joke

The computer system has been down for several months so they have no access to patient details. The receptionist said this is 'very difficult'. My relative has no medication but can't get any until they see a psychiatrist. My relative is in crisis but cannot access any face to face appointment. The service is for young people up to the age of 25 yet they are being left with no meds and no support. Poor service not fit for purpose.

A terrible service repection staff are rude and always say you haven't phoned the reordering if med is so bad that you go without your meds for 3 weeks apporling which they should know you should never stop medication but your forced to because of them and their service. Doc never phone you back ,and everyone right about getting to see doc you wait then get 5 mins the whole service is broken

I spend quite a bit of time explaining what doseage is required and the meds that require 2 a day, I am only receiving 1 a day. Not once have they got the request correct. Not only do I have to call back but the pharmacy have to do another delivery. I dont understand how this is being done incorrectly every time!?!

My daughters prescription is never ready, meaning she has to go days without any. I’m shocked the place is still going