Forward Thinking Birmingham - Oaklands Centre
Feedback Rating
Based on 16 reviews
Reviews (16)
we cannot get through to re order meds
September 23, 2021
My daughter needs repeat prescriptions every 2 to 3 months it’s impossible to get through on the phone waiting times over 45 mins. She works so can’t wait on phone that long. When she does order and someone goes to collect a week later it’s not been done. It’s stressing her and us out.
Messed up my prescription order too many time
September 20, 2021
I am currently on time critical anti-depressants, meaning if I don't take the medication on a regular basis my mood can take an instant downward spiral.
I have been with oaklands for about 2 years now and in the past year they have failed me on a consistent basis, almost every month. I would call up a week in advance (which is advised) to order my prescription and I am told it will be ready in 5 days. The first time I was failed was quite a few months ago, and when I called back they didn't even process my prescription. I had to go through an emergency prescription service to get emergency medication. This has happened to me 5 times now. The most recent time I called up 2 weeks in advance because I know they consistently fail with my prescriptions. I had 2 weeks left of meds and thought I was being clever in calling quite abit in advance. Called up a week later and was told it wasnt ready but I relayed the urgency of this request as I had 3 days left of medication. I was told it would be ready on Monday. I called up on Monday and was told it was ready so I went to Oaklands and was then told it wasn't ready for me. I told them my frustration as I had called up way in advance and was still let down. I now have no anti depressants and no way of accessing them. The receptionist just kept shrugging their shoulders like it isn't their problem. This service has worsened my mental health and hasn't helped me one bit. I am appalled at this service especially as they are supposed to be helping the most vulnerable of people. I'm so tired of this service.
I have been with oaklands for about 2 years now and in the past year they have failed me on a consistent basis, almost every month. I would call up a week in advance (which is advised) to order my prescription and I am told it will be ready in 5 days. The first time I was failed was quite a few months ago, and when I called back they didn't even process my prescription. I had to go through an emergency prescription service to get emergency medication. This has happened to me 5 times now. The most recent time I called up 2 weeks in advance because I know they consistently fail with my prescriptions. I had 2 weeks left of meds and thought I was being clever in calling quite abit in advance. Called up a week later and was told it wasnt ready but I relayed the urgency of this request as I had 3 days left of medication. I was told it would be ready on Monday. I called up on Monday and was told it was ready so I went to Oaklands and was then told it wasn't ready for me. I told them my frustration as I had called up way in advance and was still let down. I now have no anti depressants and no way of accessing them. The receptionist just kept shrugging their shoulders like it isn't their problem. This service has worsened my mental health and hasn't helped me one bit. I am appalled at this service especially as they are supposed to be helping the most vulnerable of people. I'm so tired of this service.
Telephone appointments
April 14, 2021
Have to have telephone appointments , cannot go into centre even to pick up prescriptions
Great
April 12, 2021
Great overall experience, they have been very supportive, understanding and helpful, I've gotten diagnosed and now receive 1-1 support
Never get the help needed
February 1, 2021
Been trying to get support for over 5 years. Lots of staff changes, phone calls and appointments not returned and no support given
Lots of changes with nurses
March 19, 2020
Lots of changes with nurses. Other issue is distance, quite far from my home.
