Four Oaks Medical Centre

Poor support during COVID. I was send to hospital number of times for post COVID related treatment.

They are good, I am with them since ages.

Difficult to interact with.

Very difficult to get through on the phone.

Nightmare to get through- waiting times 50 min plus. No point phoning if you work your better going to A and E. Admin staff are rude and tell you to ring back the next day. Sectaries take weeks and weeks to send an urgent referral letter. GP's are good when you actually get to see one.

Needed help with a persistent toenail infection.

Poor. After an official complaint last year about communication issues they have not improved at all. You are on hold for hours at a time - if you are lucky enough to get through. They have no appointments left when you finally get through - they tell you to call back the next day. If you complain they say they will call you back - they don’t. No wonder the lowest COVID rates in HCPs are amongst GP practices.

Poor - can never get in when you do not much help is provided.

Impossible to get through by telephone, always seem to be number 42 in the queue! No longer have the facility to 'pop in' and book face to face appt. they really make it difficult and ended up visiting A&E after being told a GP would callback within 6hrs

Phone lines inadequate. When it is quiet, I am 'caller number 30' Receptionists intrusive and don't give an appointment unless you tell them what is wrong. Sometimes things are just private.