Reviews (820)

Go home and wait for operation

September 14, 2022
Pain in hip for a month. Done X ray, wanted to see consultant, go home and wait for operation. Booked in for hip operation.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive feedback from our patients. Please contact our Patient Experience Team if you require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with any issues you have raised.

Best wishes, Patient Experience Team


Provider responded

Waiting for neurology appointment

September 9, 2022
My experience of good hope hospital is reasonably good, although they failed to give me a follow-up after my ileostomy (it was during Covid) for over 14 months. Now waiting for neurology & Orthopaedic appointments, they are booked.
Anonymous

Reply from Good Hope Hospital

Thank you for taking time to leave feedback about your care at Good Hope Hospital whilst in the Neurology Department. We are pleased your experience has been good and sorry to hear of the difficulties you were facing regarding be seen again. If you have any concerns regarding your appointment, treatment and care and would like to discuss them, then please contact the Patient Services Team on 0121 424 0808 or by email: pals@uhb.nhs.uk who will be able to help and support you with the concerns you have raised.

Kind regards, Mona Campbell, Patient Experience Team


Provider responded

Stoma nurses are very helpful

September 9, 2022
Had 3 operations for removal of Colon cancer come for follow-ups CT scans and screening. The problems I have is hospital acquired UTI and accidental perforation of small intestine resulting in 6 weeks stay in hospital. Follow-up services have been good and on time. Stoma nurses are very helpful.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience and have had issues with the treatment that you received and the infection that acquired whilst in the hospital. We are pleased that you found the Stoma nurses helpful and that the follow-up services are good and on time. If you feel you wish to pursue any of the issues or concerns raised in this feedback please contact our Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Unsupportive and lack of communication

September 6, 2022
No hope. They're not supportive at all. I live over that area and had to travel all the way to the Royal Orthopedic Hospital. They never got back to me the communication was extremely poor. There was no communication to tell you the truth.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience please contact our Patient Relations Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.

Kind regards, Patient Experience Team


Provider responded

It was fine

September 1, 2022
I came for diabetic eye check which came back normal. It was fine. They saw me straight away. Explained everything to me.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Really good interactions

September 1, 2022
Go there for my eyes. Difficult to get there by bus. Really good interactions.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Got good care

September 1, 2022
Got good care, they asked me how I was.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Mona Campbell, Patient Experience Team


Provider responded

Great hospital

August 26, 2022
Quality - it's a great hospital. The staff are also great. I have a pacemaker and had my operation there. Really good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Mona Campbell, Patient Experience Team


Provider responded

Referred for eyes

August 25, 2022
I was referred here for tests on my eyes. It was good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Mona Campbell, Patient Experience Team


Provider responded

I was given an appointment for 12-00

August 18, 2022
I was given an appointment for 12-00 at the clinic to have to wait 1-30 .With no information from the girls on the desk each time I asked ,why are we running so late? Why book so many people only to have to wait so long .
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience with our appointment system was not a positive one, in particular your long wait after being given an appointment time.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk

Best wishes
Mona Campbell
Patient Experience Facilitator at UHB


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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