get through to ward 11 at Good Hope -no one ever answers the phone!!!! Was on for 2 hours this evening. Whilst visiting this horrendous ward I saw the staff walking passed the phone as if it was nt there. Wanted to pick it up and tell the person not to waste their time as they never bother to answer. Also very difficult to find help when on the ward. Have left notes for staff before now as cant find anyone. What a shocking place!!
2 clinic appointments here. The hospital stays were horrendous, one in particular where I was left in a side room surrounded by bowls of my own sick and diarrhea, for over 2 days before them being cleared, where I ended up re attach gmy own IV line due to staff shortages and general low staff morale. In the end insisting to the docs I'd be better off at home. The clinic appointments were always delayed and late, after waitj g 50mins goi g up and asking if there was a problem being told that they didn't consider 50minutes as running late! So, for the last 4-5 years myself and my family have simply refused to go to this hospital. Now I visit my GP, needing an urgent appointment at the breast clinic he books me in at Good Hope... I asked if it was possible for Heartlands, but apparently not on his option list, I wish I had enquired further as hey, guess what, before u even get to my urgent appointment I get a phone call to say the clinic has been cancelled due to "machine is broken". So... Still no funding available for here then? Still no care? And no reassurances from the appointment team that I would be seen or transferred or even considered now, so yeah, if you're told this is the only hospital available, my recommendation, don't bother, sitting in a hole waiting to die would be a better experience.
my heart related problem. I have personal experience of waiting in their discharge lounge for at least two times. They make you sit there for hours and you are without any support, on both occasions there were other patients sitting over there for hours. They should make the system easy & quick for patients rather than putting them under further stress by making them wait for hours.
Response from Project Experience, Good Hope Hospital
I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 and we will be happy to look into your concerns.
We make sure all stories are discussed at our senior team meetings and rely on feedback to both validate the improvements we are making or drive other change as necessary so thank you once again.