Good Hope Hospital

A&E was good as they referred me onto Solihull rheumatology. I was seen by them at A&E very quickly and sorted it out. I couldn't fault the care or help at all. Brilliant.

Came for a battery change in my pacemaker but I had to have an x-ray first. I had the pre-op over the phone then the procedure done today. All was fine and the staff were excellent and helpful.

Came to A&E last night and I've been waiting a long time for heart and stomach to be checked. It's very busy and you have to wait a long time.

I went straight to A&E after having heart problems. They took the GP letter and sent me straight to another department so I wasn't waiting too long.

I went for an ultrasound and was seen on time. They were very good and professional. I was there another time and they were good then too.

I had to wait 54 weeks for a gynaecology appointment to be told I know the risks of taking HRT and to make a decision. They could have told me that 12 months ago.

My 91 year old aunt who lives alone fell and broke her wrist last Tuesday morning. I phoned an ambulance at mid-day after I received this news. (She had fallen about an hour before and couldn’t get to the phone.) I cancelled the ambulance at around 8.45 pm after the ambulance still hadn’t arrived and my husband was able to get to us and take my aunt and myself to A&E. Many Ambulances there were unable to leave as they could not unload patients due to the amount of people waiting to be seen. I have no complaint with the treatment my aunt received and the staff were brilliant. But when she finally had her wrist plastered we were left in reception for just a follow up appointment, even though I had told them she lived on her own. It was still chaos in there and no one enquired if I was able to take care of her going forward. She certainly could not look after herself. I couldn’t even get a taxi as “no one available in the area” and my husband had to come back out to pick us up. After getting her home at 4.00 am in the morning I had no idea what I was going to do. I rang her GP surgery who were horrified she had not been assessed at the hospital and her GP arranged an emergency assessment which resulted in carer’s coming in 4 times a day (as apparently does not qualify for respite care) This is a great help, the downside being she is left alone overnight until a nurse arrives in the morning. This runs a high risk of her falling and causing further damage to herself. My aunt thought the ambulance wouldn’t come out to her because she was too old and I had to try and explain how busy they are but to someone in that much pain it sounds hollow. And to let her go home without her being assessed is shocking. She is unsteady on her feet, can’t dress herself now or make meals and needs help going to the bathroom and that would have been obvious by just looking at her. The system here has let her down and she, and people like her deserve better.

I have regular blood tests and phone calls from my cancer consultant. He is very good but I feel like it has lost the personal touch with all of my appointments being over the phone. They are just monitoring my condition for now though and I'm happy with the overall care I'm receiving.

My experience of Good Hope hospital was not good. I attended with my mom who was not well, we were in an assessment unit and a nurse asked my mom how old I was. She told them I was 15 and I corrected her straight away and explained that I was actually 16 and that my mum was not good at remembering our ages. The nurse was very rude and told me that I could not be there. I again explained and offered to show them my ID. They walked off abruptly. The nurse was then talking very loudly to other members of staff about me and our interaction. I found them really rude and unprofessional. We waited a long time to be seen in the department and overall it was not a nice experience for me or my mom.

I waited for 13 hours in A&E to see a doctor. They did a full MOT on me after I had a fall and hurt my hip. I was put in a bed. They did a blood test and the results showed that I have type 2 diabetes and my blood pressure was high. I was discharged at 1am in the morning and I had to get a taxi home in the end.