Good Hope Hospital Healthwatch Birmingham

Zero stars

January 22, 2024

The worst hospital I have ever been to. They did my knee replacement wrong and it had to be redone at the Royal Orthopaedic hospital. I would give them zero stars if I could.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are so unhappy with the knee replacement treatment you received here.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Kind and helpful doctor but long waits

Accident and emergency services

January 17, 2024

I haven't found them very bad. I took my mom to A&E and waited for a very long time but in the end she was seen by a doctor who was very kind and helpful.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that your mother had such a long wait in the Emergency Department we are pleased to hear that the doctor she saw was kind and helpful.

If you or your mother would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Supportive and helpful

January 10, 2024

Really good Maternity. My baby was looked after really well here. So was I. The care and staff were so so lovely. Nothing was too much trouble. They would support and help you, no trouble at all.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the staff have been so lovely in the maternity department, that you and your baby were so well looked after and that nothing was too much trouble.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Very busy, long waits but helpful

Accident and emergency services

January 9, 2024

I have used the A&E once or twice. It's very busy and very over run. The staff do what they can. I got seen eventually but was a very long wait. The hospital is helpful though and that is what it's all about.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait during your visit to the Emergency Department we are pleased to hear that the staff did everything they could and were helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Excellent supportive staff

December 19, 2023

I was here for the scan on my neck. Everything went very well. Excellent staff and a good support.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the staff and support you received when you had your recent neck scan.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Very supportive and caring

December 19, 2023

The hospital is very big and is difficult to find the department. You need to ask for directions. The service and the x-ray staff is very very good. They are very supportive and caring.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the service you received and how supportive and caring the x-ray staff were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Treatment just took 5 minutes.

December 19, 2023

The A&E department took me to resus and it was marvellous. Their treatment took 5 minutes. I had a heart attack and they were very good. I am here for a nuclear medicine heart scan today (MPI) appointment was for 10:45am and waiting has been no problem or with the appointment. They are very good.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly in the Emergency Department following your heart attack and you're happy with your nuclear medicine appointment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Thank you to the consultant.

December 19, 2023

My dad had an episode, a mini stroke. The doctor was really nice, looked after my dad and made sure he knew what had happened to him and in the future what he should do if he experienced anything like that again. The doctor went through all of his medicines. Thank you for the consultants support. Parking is an issue at the hospital and needs to be addressed. It is costly too.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your father was well supported during his mini stroke episode and that the medical team explained everything well. On the other hand we are sorry to hear that you have concerns about car parking - both in terms of cost and availability.

If you would like to provide any more information or further feedback about your experience (in particular moree detail about the specific issues you had regarding car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Once seen the service was excellent

December 19, 2023

A&E made no attempt to make his pain more comfortable whilst waiting. He was seen quickly as we waited less than an hour. Once seen the service was excellent.

Anonymous

Reply from Good Hope Hospital

Dear Friend/relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased that your friend/relative was seen quickly and the service once seen was excellent, we are really sorry to hear that there were issues with him not being given pain relief promptly enough

We are keen to listen to your and your friend/relative's concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Everyone has been good

December 19, 2023

Antenatal have been absolutely fine. I recently moved and the midwives have been great. They answer any questions that I have. the old midwives used to make me feel daft asking questions but they have been great. I got a phone call yesterday to remind me of any jabs that I needed. Everyone I have spoken to has been good.

Jessica Russell

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that you're so happy with the midwives at the antenatal clinic and you've been well looked after by all the staff you've spoken to.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (525)

Zero stars

Kind and helpful doctor but long waits

Accident and emergency services

Supportive and helpful

Very busy, long waits but helpful

Accident and emergency services

Excellent supportive staff

Very supportive and caring

Treatment just took 5 minutes.

Thank you to the consultant.

Once seen the service was excellent

Everyone has been good

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