Reviews (493)

Very good children's A&E

December 5, 2023
The children's A&E is very good and helpful. They keep us informed about everything.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your experience of our paediatric Emergency Department has been so positive and they have consistently kept you informed over what is going on.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Referred for my eyes and they were very good.

December 5, 2023
I was referred on to them for more intense testing on my eyes because I have diabetes. They checked on my diabetes whilst I was there too. They were really very good. I have never had an issue with them even when I have been to A&E.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the treatment you've received from the diabetic department and the appointments where they have looked at your eyes too.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I have been waiting months for further tests.

December 5, 2023
I was referred onto Good Hope by my opticians for further tests and they said they would see me in a few weeks. I have still not heard from them and have been waiting months for it. I'm trying to go back to my GP to sort another appointment but it is a long tedious process.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for tests that you expected to be completed within a few weeks.

If you still haven't heard anything and you're happy to do so/haven't done so already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good staff, structure is appalling

November 30, 2023
7 hrs on ambulance and moved to another due to staff shift change outside A&E. Staff brilliant but the structure to be seen appalling. Eventually left in waiting room for two hours where staff were calling out patient names to have their BP done in waiting room. Dr handed me a tablet to take without telling me anything about it until I asked and a second Dr was tipping cannula open to take bloods without the use of gloves which I pulled him up about and a nurse took over. It was our intervention that questioned where to go next and that was for a CT scan. 16 hours later I was sent on my way.

I think as ambulance crew had already taken BP numerous times that this information on route to hospital bloods taken on ambulance ready for handover at A&E. Then A&E before arriving has medication ready to bring BP down and sent onto CT to have scan. Doctor at scan area could assess the severity and either discharge or arrange for a short stay. All a matter of a couple of hours and does not clog up a waiting room and delivers a fluid system.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are happy to hear that the staff looking after you in the Emergency Department were brilliant we are obviously sorry to hear that you have concerns about the structure and processes of the department and your interaction with a doctor who wasn't wearing gloves.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Service and support received was excellent

November 30, 2023
I had my gall bladder removed over there. The service and support received was excellent
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the service and support from our staff you received during your operation was excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Overcrowded, clinics run late but good staff

November 30, 2023
Always overcrowded but the nurses and doctors are good. Clinics are always running late.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you've had long waits for clinic appointments that have often run late we are pleased to hear that the nurses and doctors in clinic are good.

If you would like to provide any more information or further feedback about your experience, in particular the issues with long waits, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and support as an inpatient.

November 30, 2023
I had my hernia operation done at Good Hope and was an inpatient for a week. During that time I received excellent care and support.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care and support you received during your week-long inpatient stay to have a hernia operation.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Waited 5 hours without pain relief

November 30, 2023
I went there with a broken hand and waited for 5 hours without any support or pain relief. It was a nightmare waiting there.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait with a broken hand and had no support or pain relief.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Its a last resort

November 29, 2023
No hope. I try not to go there. It's a last resort. I went to A&E and walked out. The things that I've seen at that hospital.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had bad experiences in our hospital - in particular in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They need more staff in A&E

November 27, 2023
I waited in A&E for 3 hours in pain on a very uncomfortable seat. They surely need more staff.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait in pain in the Emergency Department and the seating was uncomfortable.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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