Reviews (820)

A great ward with great staff.

January 22, 2025
Ward 23 was great. The nurses were great, helpful and was like a home from home. There was a couple of students and I wanted a cold Pepsi. They went to the vending machine for me and got me one. Couldn't do anymore for me. The staff also had a smile every day even though they're over stretched.
Anonymous

Reply from Good Hope Hospital

Thank you for taking your time to give us such wonderful feedback.

Best wishes,

Patient Experience Team


Provider responded

Really good

Accident and emergency services
January 22, 2025
My friend brought me to A&E after I was having a heart attack. They saw me being carried from the car and the paramedics couldn't be anymore helpful. They got me in, got bloods done straight away. The hospital was really good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking your time to give us feedback, we really apprecate it.

Best wishes,

Patient Experience Team


Provider responded

Really nice on ward 14

January 22, 2025
Ward 14 was really nice. They took good care of my uncle and I'm really happy with them. They tell me what's going on and the staff have been good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking your time to give us such wonderful feedback.

Best wishes,

Patient Experience Team


Provider responded

Great staff and good care at respiratory

January 22, 2025
I have chest problems and they see me at respiratory regularly which is great. The care is good and the staff are great with me.
Anonymous

Reply from Good Hope Hospital

Thank you for taking your time to give us feedback, we really appreciate it.

Best wishes,

Patient Experience Team


Provider responded

Really great

January 20, 2025
Great, really great. The staff are great and so to is the care. My daughter goes there often and the wait isn't too long to see her. They're really good with her.
Anonymous

Reply from Good Hope Hospital

Thank you for taking your time to give us such wonderful feedback.

Best wishes,

Patient Experience Team


Provider responded

Tested my eyes and then on my way

Ophthalmology
January 7, 2025
No messing around at Ophthalmology. They saw me quickly and tested my eyes then I was on my way. No problems at all. You don't want to be hanging around for hours do you.
Anonymous

Reply from Good Hope Hospital

Thank you for taking your time to give us feedback, we really appreciate it.

Best wishes,

Patient Experience Team


Provider responded

Happy so far

Imaging
January 6, 2025
I had an appointment with x-ray within 2 weeks from being referred. The service was very good. I'm happy so far.
Anonymous

Reply from Good Hope Hospital

Thank you for taking your time to give us such wonderful feedback.

Best wishes,

Patient Experience Team


Provider responded

Rubbish

Outpatients
January 6, 2025
If I'm being honest dermatology are rubbish. The staff can be rude and the system is broken. It's just no good here.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

A rude HCA

Imaging
January 6, 2025
The lady who did my x-ray was so lovely, no complaints there. But when they called me they thought I was trying to switch off my phone and the HCA said to me can you hurry up. I just thought that was rude. There isn't any need to speak to people like that. The newer staff now have no manners and all the old school staff have left.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

Amazing

January 6, 2025
The hospital is amazing and cared for my mom really well.
Anonymous

Reply from Good Hope Hospital

Thank you for taking your time to give us such wonderful feedback.

Best wishes,

Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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