Good Hope Hospital

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Based on 865 reviews
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NHS patients accepted

Reviews (865)

Not too bad

Outpatients
March 25, 2025
Not too bad. I went the other week for my back and they wanted to operate but they have sent me to hydrotherapy and physio. They keep saying to carry on with what I'm doing.
Anonymous

Big up to reception staff very helpful

Accident and emergency services
March 25, 2025
Coming in to hospital was dealt fairly by triage, but siting in the ambulance assessment area I witnessed a doctor pulling a cannula out of a patient with no gloves on and he was hurting him. No communication, treating him like a object. My partner has been waiting for bloods come in for suspected twisted bowel. When speaking with a member of staff he was told they will get to you eventually. Where is the communication? With these people, patients are treated like something they walked in that morning. It’s disgusting.
Kevin Jeremy

No follow ups or blood tests

March 25, 2025
Long covid gave me an overactive thyroid and I was referred to an endocrinologist. Eventually, in June last year after waiting about a year, I had phone appointment with the endocrinologist which my career supported me with. He did agree that I have hypothyroidism due to long covid. I'm on medication but I was supposed to have a follow-up appointment to months later and I am still on the waiting list. I have not had any blood tests for any reason including to check my thyroid levels since June, which is almost a year ago. I feel as though I have just been left to get on with things myself and basically to rot. Nobody cares about me whatsoever in the medical profession. They make you feel like you are exaggerating or a nuisance. When you have many severe physical and mental health conditions as well as being autistic you already feel like you are a nuisance. It does not help your mental well-being when you feel disregarded and disbelieved.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Rude

unknown
March 21, 2025
I rang the number my doctors gave me after waiting over 3 months to be met by a rude woman in good hope. Then I rang again..To another woman to hang up on me, before I explained the full story of me. Waiting 6 months for an endoscopy. Oh maybe it’s just a stomach ulcer and it’ll burst.
Louise

Reply from Good Hope Hospital

Dear Louise,

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are sorry that you found particular members of our staff were rude and unhelpful in gaining information on your Endoscopy appointment, this fell short of our usual standards.

If you would like to provide any more information or further feedback about your experience (in particular any more detail about the staff member you had a difficult encounter with) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

Raaj Bassi

Patient Experience Assistant at University Hospitals Birmingham

Provider responded

Excellent care

Cardiology
March 19, 2025
I had bypass surgery and the care during and after was excellent.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Misdiagnosed TB and it was cancer

March 19, 2025
For five years my father was treated for TB and in the end he was diagnosed with cancer. It's so bad.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Misdiagnosed at A&E

Accident and emergency services
March 19, 2025
They misdiagnosed my daughter. She had tonsillitis and they insisted there was an issue with her pancreas.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

A 2 hour wait for blood tests

Outpatients
March 19, 2025
My daughter had to have a blood test and we waited for 2 hours. Which is bad.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Quick and effective

Accident and emergency services
March 19, 2025
Very quick and effective. They helped me with my mental health issues and referred me to other organisations.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Seen straight away

Accident and emergency services
March 19, 2025
I went to A&E with a fractured ankle and was seen straight away. Good care was provided.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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