fortnight, I had a partiality severe attack and was brought to Good Hope A& E the staff in minors treated me with the most impressive care treating me proffessionaly and with kindness and humour helping me cope during a stressful time.
Response from Project Experience, Good Hope Hospital
We are delighted to hear about the excellent care and treatment you received; particularly the kind and professional manner of the staff who made you more comfortable. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
difficulties due to heart failure, was admitted to Ward 9 at Good Hope hospital. He was put in a side room due to carrying the flu virus. He was left for long periods with no attention. When he rand the buzzer it was frequently ignored. One evening I tried it twice myself when my father needed firstly a bed pan and then attention because of breathlessness. The first time it was ignored for 15 minutes then one of the nurses asked for it to be turned off ( I was stood at the desk waiting to see a doctor). I went back to the room to turn it back on and after another 10 minutes I had to find a nurse myself to ask for a bedpan. The second time, when he needed help with his breathing it was ringing for 25 minutes with no response. I had to go to the desk where 2 nurses were stood to be told that they were busy. Only when I insisted that he needed help with breathing did they actually come to the room. He is lying helpless in bed, unable to move his legs and with very little mobility or strength in his arms and is left in discomfort for hours. I have each day had to try to move him up the bed to make him more comfortable. On three days I have tried to ring the ward for information but the phone was unanswered. I waited 45 minutes on each occasion before having to give up and go to the ward in person. Father is no longer able.to feed himself but no one is monitoring his food intake and I am having to feed him when I visit at the evening mealtime. Tonight I had to leave him in tears because he knew he would be ignored the moment I left.
I have always had the highest praise for Good Hope hospital and we have received exceptional care from the many departments we have used but Ward 9 is totally disgraceful.