a blood count and found myself waiting 1 hour 50 minutes because they sent me to the wrong waiting room and I only noticed because my daughter pointed it out.
There was no refreshments, the toilets were miles away. There were seats but loads of people were standing. it was freezing as the doors wouldn't close.
Response from Project Experience, Good Hope Hospital
Thank you for taking the time to post your comments regarding Good Hope Hospital. I am extremely sorry that your experience was not satisfactory.
If you would be willing to provide further details, we can then advise the appropriate management team of your experience so they can make any necessary improvements. You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
by doctor and initial blood test done now they have done more tests and sorting out a bed. Staff are very good and helpful. The Staff are stretched to their limits as they are under staffed. It is overall good except long waiting time. Waiting area is bit small but very neat and clean with water and tea.