Good Hope Hospital

Feedback Rating

Based on 820 reviews
Leave your feedback
NHS patients accepted

Reviews (820)

Refused an MRI scan

Accident and emergency services
February 18, 2025
Dislocated and fractured elbow. The T&O doctors all dismissed my soft tissue pains and refused MRI , that initial hospital said was paramount, decided my pains were compartment syndrome and one said that I would 'just need to live with it'. I only got the MRI after I my own constant and forthright advocating via the patient re-referral. The MRI showed that everything I described was there, detached and retracted muscles on upper and lower arm. Ruptured ligaments. I finally have an elbow specialist working with me.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

Saving my husbands life

Accident and emergency services
February 16, 2025
I would like to express my deepest heartfelt thanks to the Consultant in charge of A & E of Good Hope Hospital on Christmas Day 2024 for saving my husband’s life. I would also like to express my deepest gratitude to the surgeons who performed life saving surgery on him and those involved in his care thereafter. Without all of these individuals giving up their time and prioritising the needs of others before their loved ones the NHS would not be such a wonderful system. We should all be thankful and proud of our NHS and for those who dedicate their lives as they are truly heroes.
Lisa Baldwin

Reply from Good Hope Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Excellent care and treatment

Ophthalmology
February 5, 2025
I have macular degeneration and glaucoma and I am seen by a consultant regularly after every 6 weeks. They provide excellent care and treatment.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Very poor aftercare

Gynaecology
February 5, 2025
The aftercare was very poor. It was also long waits for the injection in your bladder.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Good

February 5, 2025
It's good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Keep phoning when I say write

February 5, 2025
I prefer communication in writing such as email as I have a bit of a hearing problem so its easier but they phone me even when I tell them my preferred method of communication.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail about your communication preferences and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Looked after during scans

Outpatients
February 5, 2025
I had my kidney scan here and the staff were very helpful and looked after me well.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Amazing nurses, excellent doctors

February 5, 2025
I have had a number of surgeries over the last few years and the doctors were excellent. The nurses on the wards are amazing but the food is horrible.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns about our food in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Long wait and poor care

Accident and emergency services
February 5, 2025
There are long waits at A&E and poor care provided to people who need help and attention.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Took care of him

February 5, 2025
Husband was on ward 10 for a week. A social worker got him a place at the home he is at now. The care on the ward was good, they looked after him and he seemed happy.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Leave your Feedback

Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

Share this rating