Good Hope Hospital

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Based on 865 reviews
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NHS patients accepted

Reviews (865)

A 6 hour wait

Accident and emergency services
March 26, 2025
A 6 hour wait without any proper medication and staff were not helpful.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Excellent, five stars

March 26, 2025
I was admitted to the stroke ward and they were excellent. Five stars for the follow up care and support too.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Misdiagnosed at A&E

Accident and emergency services
March 26, 2025
I went to A&E with stroke symptoms and they misdiagnosed and said it's a migraine. After 2 days I had a stroke and was then in for a month.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Excellent

March 26, 2025
I had hernia surgery here and the care and treatment was excellent.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Good care and treatment

March 26, 2025
I had abdominal surgery and later developed an internal abscess, I was in hospital for four weeks. The care and treatment was good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

A good A&E doctor

Accident and emergency services
March 26, 2025
I had a loose disc in my lower back and went to A&E. I was seen by a good doctor. They said it will heal within 6 weeks by itself but it took 6 months. I can't fault them for that though.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Treated her so well

Paediatrics/children services
March 25, 2025
Children's A&E is amazing. They're fast, focus on the kids and you're not just in and out. We were there for 3 weeks as daughter had a head injury. They treated her so well and they really focused on her and got her comfortable for treatment.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

They bend over backwards for you

March 25, 2025
I just came out of hospital, I was in there for 2 weeks. It was good and I was looked after and cared for. They bend over backwards to make sure you get the best care.
Anonymous

They've been good

Outpatients
March 25, 2025
They have been good at occupational therapy. They're helpful at getting adaptations at home.
Anonymous

A 2 hour wait for an appointment

Outpatients
March 25, 2025
They arranged a follow up appointment. I waited 2 hours and when I went in they said I had coeliac, that was his conclusion and it took him 10 minutes to say that after a 2 hour wait.
Anonymous

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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