Good Hope Hospital Healthwatch Birmingham

Its a last resort

November 29, 2023

No hope. I try not to go there. It's a last resort. I went to A&E and walked out. The things that I've seen at that hospital.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had bad experiences in our hospital - in particular in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

They need more staff in A&E

November 27, 2023

I waited in A&E for 3 hours in pain on a very uncomfortable seat. They surely need more staff.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait in pain in the Emergency Department and the seating was uncomfortable.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Consultant appointments are here

November 27, 2023

All of my consultant appointments are here but it's very strange for the bloods as they send me to Solihull hospital which is very far.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having to go to two different hospitals as part of your treatment here.

If you think it would be useful please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and they may be able to advise or assist. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Always seen on time.

November 27, 2023

I come here for regular check ups and I am always seen on time and provided with excellent support.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are always seen on time and provided with excellent support at your regular appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Explained everything very well.

November 27, 2023

I waited 45 minutes to be seen today. The consultant explained everything very well and provided all of the medication on time.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had such a long wait we are pleased to hear that the consultant explained everything very well and all of the medication you needed was provided.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Excellent care.

November 27, 2023

I have used the hospital services many times. I will give them 5 stars for providing me with excellent care.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the excellent care you've been provided with on so many occasions.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Facilities are poor.

November 27, 2023

Facilities are poor but the consultant is brilliant.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that the consultant looking after you has been so good we are sorry to hear that you have found the facilities to be poor.

We are keen to listen to your concerns about the facilities in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

I am happy with everything here.

November 27, 2023

It is my first time at the treatment centre here. We came to A&E before. Today I have come for my husband's appointment. This is my local hospital. I have been using the hospital for a long time. My kids were born here. The staff are really good. I am happy with everything. Sometimes it is hard to park depending on the time. A&E is overcrowded but the treatment centre is nice. The hospital is clean and nice. All the staff are nice and reception were very nice to me and my husband. All the staff are polite.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you and your husband are so happy with the treatment you have received here on a number of occasions - in particular the treatment centre, the attitude of staff towards you and your husband and the cleanliness of the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

I can't see a doctor to get answers.

November 27, 2023

I have been coming here for 3 weeks with my nan. Ward 14 nurses were amazing. To see a doctor or get information is very hard here. In ward 14 there's not doctors to talk about what is going on with my nan. I got to have contact with a junior doctor but he doesn't know the answers. I never see a consultant even if I go up there early. In the new stroke ward (28) everybody is amazing over there. The palliative and complex discharge came in and they were also amazing. The treatment unit is always running late. The doctors are brilliant and very good. The parking is horrendous and prices are ridiculous. Short term prices are expensive but the long term parking is okay. Its easy to get around the hospital.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are happy to hear that the nurses and wider staff teams looking after your grandmother on Ward 14 and Ward 28 were so good we are sorry to hear that you had trouble getting hold of a doctor on Ward 14 and that there were issues with car parking - in particular the prices of short stay parking.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

No waiting time and a clean hospital.

November 27, 2023

I have only had to wait 2 months for this referral and appointment. I'm lucky as its a longer wait at different hospitals to this. Parking was okay today and I found a space. The hospital staff are very good. Waiting time was not bad. The facilities are clean. I have no complaints about hygiene.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with your experience at your appointment - in particular the staff, waiting time and the cleanliness of the facilities.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (525)

Its a last resort

They need more staff in A&E

Consultant appointments are here

Always seen on time.

Explained everything very well.

Excellent care.

Facilities are poor.

I am happy with everything here.

I can't see a doctor to get answers.

No waiting time and a clean hospital.

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