Good Hope Hospital

Feedback Rating

Based on 978 reviews
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NHS patients accepted

Reviews (978)

Patients need exercise and better discharge

May 27, 2025
My mom was taken to A&E by ambulance and then shifted to ward 8 and 9. The ward patients need some physical exercise for quicker recovery.
My mom was discharged at 10:30pm on a February evening at 89. They could at least discharge properly and communicate with family.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Excellent treatment

May 27, 2025
I received excellent treatment for cancer here and then I had a mini stroke and again received excellent care and treatment.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Excellent care and treatment

Accident and emergency services
May 27, 2025
I was seen within 2 hours and excellent care and treatment was provided.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and treatment you received from our wonderful colleagues at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Was seen in A&E very quickly

Accident and emergency services
May 27, 2025
After breaking my hip after a fall attended A&E - all staff very helpful and friendly
Anne Dewsbery

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you received excellent care from our colleagues at Good Hope Hospital during your recent visit.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team

Provider responded

I can't fault the care

May 27, 2025
I was in 18 months ago and the food was liquidised. The care was good, I couldn't fault the care.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team

Provider responded

Terrible and uncomfortable wait

Accident and emergency services
May 27, 2025
I had to sit on a chair outside of A&E for 4 hours to wait for a bed. I waited 9 hours to be seen by a doctor. Terrible and so uncomfortable. Not great for an old lady like me.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear about the delays you experienced during your stay, and that our care fell short of our usual standard.

Your feedback is really important to us. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, or by email PALS@uhb.nhs.uk.

Best wishes

Patient Experience Team

Provider responded

The care could be better

May 27, 2025
I was on ward 15 and they said I needed to be shifted from my bed to a side ward for someone else. I found out there was a person on the ward that had TB. They hadn't told me and I stayed there for 2 weeks. It wasn't great at all, the care could be better.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear about your experience on your recent visit, and that our care fell short of our usual standard.

Patient feedback is very important to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team

Provider responded

Took ages for medication to be ready

May 27, 2025
I was discharged at 10AM but had to wait ages for the medication to come. I had a friend picking me up and didn't have a mobile to message them. They ended up not being ready until 6pm.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, there was a long delay in receiving your medication.

Your feedback is really valuable to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team

Provider responded

Everything was good

Cardiology
May 27, 2025
They fitted a pacemaker on the Wednesday and I was out by the Friday. Everything was good. Explained everything and treated me well.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the great standard of care and communication you received from our wonderful colleagues at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Not great food

May 27, 2025
The food is lousy in the homebound ward. They don't butter the bread on the sandwiches. It's not great.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that the quality of the food during your visit was unsatisfactory.

All patient feedback is valuable to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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