Reviews (493)

All the time the experience was great

September 6, 2023
I have had seven children over here and all the time the experience was great.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you're so happy with the care you've received each time you've given birth here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Everything has been excellent

September 6, 2023
Apart from food everything has been excellent, especially the communication and information.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the food provided was not to satisfaction we are pleased to hear that everything else has been excellent, in particular the communication and information.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very quick in response

Accident and emergency services
September 6, 2023
Went there at night and they were very quick in response. Excellent service provided.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of our Emergency Department at night was such a positive one and that you were seen and treated so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Clean waiting area and toilets

September 6, 2023
Clean waiting area and toilets. Good drinking water provision and comfortable seating.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the environment that you've encountered - in terms of a clean waiting area, toilets and, good drinking water and comfortable seating - has been so positive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good service provided

September 6, 2023
Good service provided all the time. We come here to see dermatologist but strangely all the tests are sent to Solihull Hospital. They should also send us to Solihull Hospital.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you are happy the care provided to you by the dermatology department.

However we are keen to listen to your concerns in more detail regarding where you are sent for tests and appointments and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Excellent service

September 6, 2023
I am coming here since last 10 years and will give them 5 stars for excellent service.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've received here!

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Really good and have helped me so much.

Outpatients
September 6, 2023
Visit every 3 months. Been to dermatology and blood tests. I am on injections. The hospital is well organised with home deliveries with medication and follow up calls to to see how I am getting on with taking the injections etc. Really good and have helped me so much.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear how pleased you are with the care you've received from the dermatology department and at your blood tests - in particular how well organised home deliveries with your medication are the follow up calls you've been receiving.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Waiting time is okay

September 5, 2023
Parking is a big challenge all the time. Staff and waiting time is okay.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you've been happy with the staff and waiting times we are sorry to hear that you have had a big challenge with car parking.

We are keen to listen to your concerns about parking in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

A great service for everyone

September 5, 2023
Only problem is parking. Otherwise a great service for everyone.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you've had issues with car parking we are pleased to hear that otherwise you are happy with the care you've received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

No problem at all

September 5, 2023
Only waiting time is the issue, otherwise no problem at all. Great staff.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had an issue with the waiting time we are pleased to hear that otherwise you are happy with the care you've and received and the staff looking after you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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