Good Hope Hospital Healthwatch Birmingham

Reception needs to be reviewed.

September 28, 2023

The car park is very difficult to get around and it is expensive. I am here for the second time this week. At the diabetic clinic for blood tests. The staff are okay. Checking in at the facility is difficult and needs to be reviewed. It is making people miss their appointments. Reception activity needs to be reviewed so that I could be accessible and on time to prevent people missing appointments because of the queue at the reception.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with car parking and the receptionists you've encountered causing issues with arriving at appointments on time.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Care is good. Still waiting for appointment.

September 28, 2023

I am still waiting 30 minutes after the time I was given for the appointment letter. I have had to go to the desk to see what is going on and I don't know. We have been several times before about other issues. The care is good.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear the care you've received has been good there was a long delay with a particular appointment.

If you would like to provide any more information or further feedback about your experience, in particular the circumstances around the delayed appointment, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

They are so caring.

September 28, 2023

We've been very happy, we have been coming here for lots of things. (Treatment centre, inpatient and heart department). I have been in hospital 3 times this year, they are so caring. When you are getting older you need someone to be more caring when you can't hear as well or need help understanding things.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff who have looked after you at the treatment centre, as an inpatient and the cardiology department were so caring and patient with you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Always first class.

September 28, 2023

Always first class. We have been here the last 3 weeks. It's all been fine, they have been really good. The didn't have us down this morning for an appointment. Though, they are trying to find us on the list right now. There may have been a mix up with appointment times. We haven't been waiting long today so far.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you've found the care provided at your appointments to be consistently first class.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Service has gone down.

September 28, 2023

I was told when I arrived at the dermatology clinic that it was running late but it's usually like that. The service has gone down in the years I've been using it. A lot more people accessing the service now. I had an x-ray for a fall injury. It took 3/4 hours when I last came to A&E. They send texts of impending appointments.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues with long waits for appointments at the dermatology clinic and also a long wait when you attended the Emergency Department following a fall.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Walk in and wait for bloods.

September 28, 2023

GP referred onto have a blood test. You walk in to get a ticket and I waited from 9:45am. I had my son here. Haematology nurse asked to go and get blood's done.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your blood tests and the haematology nurses at Good Hope Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Long waiting times.

September 28, 2023

I get a letter every week of the treatment I have had. However the wait here is so long. Every time my daughter has to miss work to bring me and I am still here 40 iminutes after the appointment time I was given.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for your appointments and the effect this is having on your daughter.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Very good, excellent care.

September 28, 2023

It's very good, he has had excellent care. The parking is hard to find space sometimes. We don't have to pay due to disability. The waiting can be so long. Came out at 10.30, takes up half of your day. Apart from that the care has been good.

Anonymous

Reply from Good Hope Hospital

Dear Friend/Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that your relative has had some long waits and there have been issues with car parking, we are pleased to hear that otherwise the care has been good.

If you or your friend/relative would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Looked after well

September 27, 2023

Dad was there for a couple of days with a chest infection. He was looked after well and they called me once he was taken back to the care home.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your father was well looked after here following his chest infection and that the communication after his discharge was good too.

If you or your father would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Hospital is amazing. Love the service.

September 26, 2023

Love the service there. The hospital is amazing. I have a broken spine and the care and attitude of staff is just incredible, I much prefer this hospital over other services I have used.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received from staff here during your treatment after suffering a broken spine.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (521)

Reception needs to be reviewed.

Care is good. Still waiting for appointment.

They are so caring.

Always first class.

Service has gone down.

Walk in and wait for bloods.

Long waiting times.

Very good, excellent care.

Looked after well

Hospital is amazing. Love the service.

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