was looked after by the Heartlands Hospital. On the 20 week scan they spotted something that was of concern and I was referred to specialist consultant care. The consultant told me that I would have to have a C-section, and they can’t guarantee that I will survive. The way I was treated made me very depressed and anxious. Every time I was in hospital I was just crying. I then decided to change my care to Good Hope Hospital, as I couldn’t cope with the way I was treated at Heartlands.
I was treated at the Good Hope by Dr XXX and Dr YYY and I am forever thankful for their support and care. They told me that they will look after me and that everything will be fine. They came with me to Heartlands Hospital when I had to have my C-section. I ended up having a healthy baby and I didn’t need hysterectomy either. The doctors at Good Hope took amazing care of me, and I would like to send a big thank to them for their care. I will always appreciate their help and seeing my healthy baby reminds me of them.
Response from Project Experience, Good Hope Hospital
I am Glad to hear things worked well for you at Good Hope Hospital and you felt supported and cared for. I will make sure your comments are shared with the team and many thanks for taking the time to leave feedback.
I am sorry to learn that you found your experience at Heartlands Hospital to be traumatic. I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.
Can I please ask you to contact Patient Relations Team on 0121 424 0808 or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.
where a very nice & caring doctor is treating me, he involves me in everything but he cannot operate me because of my epilepsy and he is looking trying to look for other solutions for me which is taking time. I am waiting since last few months with all the pain which has affected my everyday life. (very long wait)