Good Hope Hospital Healthwatch Birmingham

They looked after her.

October 23, 2023

My 71 year old nan was taken to hospital when she was struggling with her breathing. An ambulance brought her in and they said they couldn't do anything for her as she was too poorly. They looked after her in her last hours, but it could have been a better outcome had Heartlands scanned her and did tests previously.

Anonymous

Reply from Good Hope Hospital

Dear relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham and Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that have concerns about your grandmother's treatment before her passing.

We are keen to listen to your concerns in more detail to try and help also if there are things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

A good experience, no long wait

October 23, 2023

My wife was seen there and all was pretty good. No long wait for the appointment. It was a follow up and they wanted to do it there. Overall, it was a good experience.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care your wife received and that she didn't have to wait long for her appointment.

If you or your wife would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

They wanted to send me home straight away.

October 18, 2023

I had my leg operation here and the consultant was great but the nurses were rude and provided very poor care after the operation. They just wanted to send me home straight away after the operation.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry that you were felt there was desire to discharge you too quickly and that some of the staff were rude to you.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

We never had to wait.

October 18, 2023

Amazing consultant. We never had to wait at all and were seen quickly.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you were treated so well, were seen qo quickly and that the consultant was so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Very good experience.

October 18, 2023

I went there for an eye check up and cataract surgery. I had a very good experience of the service provided.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from the opthalmology department at your check up and cataract surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Kept me waiting 5 hours for bloods.

October 18, 2023

I went there for blood tests and they kept me waiting for 5 hours. They didn't offer me a drink at all.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for your blood tests and they didn't offer you a drink.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

The food is shocking.

October 17, 2023

I was in with covid. The food is shocking. How are you meant to get better if you don't eat.

Andrea Jones

Reply from Good Hope Hospital

Dear Andrea

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues with the food you were given when you were an inpatient.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

My mom got an infection.

October 16, 2023

After my mom had a fall they plastered her foot instead of putting it in a boot for reasons unbeknown to me. Mom ended up getting an infection in her toe and ended up on antibiotics. When I questioned the doctor about it he said they all have different opinions and that he could not say why it had been plastered when he recommended it should be in a boot. There seemed to be a lack of communication between staff.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were communication issues that cased confusion regarding the treatment of your mother's foot.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

They lost my cardigan and slippers.

October 16, 2023

The stay was okay part from the fact I lost my cardigan and slippers when I had an x-ray. They disappeared. I have no idea where they went nor did they find them for me.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you lost some items when you were an inpatient here.

If you still haven't received them and you're happy to please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and they may be able to help. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

The care wasn't brilliant.

October 16, 2023

The ambulance took me here after I fell. I was there for 4 days before being taken to the Heartlands. The care wasn't brilliant. Better than Heartlands though.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there some aspects of your care that you weren't happy with.

We are keen to listen to your concerns about your care in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Good Hope Hospital

Reviews (525)

They looked after her.

A good experience, no long wait

They wanted to send me home straight away.

We never had to wait.

Very good experience.

Kept me waiting 5 hours for bloods.

The food is shocking.

My mom got an infection.

They lost my cardigan and slippers.

The care wasn't brilliant.

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