Heartlands Hospital
Feedback Rating
Based on 1311 reviews
Reviews (1311)
Above all very quick service
Accident and emergency services
January 11, 2019
I was received in a very quick and nice manner. In under an hour everything done and I was ready to go home. Nice staff and waiting room was fine. Above all very quick service.
Very good experience
Accident and emergency services
January 11, 2019
Very good experience, I was seen and treated in just under an hour. I'm just waiting for my medicines.
Very efficient service with kind and caring staff.
Very efficient service with kind and caring staff.
Amazed
Accident and emergency services
January 11, 2019
I'm amazed because I was seen and treated in just under 20 minutes. Super service, quick response by very kind staff and the waiting room has what you need.
High quality
Outpatients
January 11, 2019
I'd give them full marks for the high quality of service delivery.
The staff at all levels are great and caring. All the facilities are good, but they need to improve parking.
The staff at all levels are great and caring. All the facilities are good, but they need to improve parking.
A&E staff fabulous
Accident and emergency services
January 11, 2019
A&E staff fabulous, the only negative is the length of time it takes to be admitted to a ward.
Wards 20, 19 & 6 very positive - all staff very good and very caring.
Parking ridiculously expensive
Food not very nice
Wards 20, 19 & 6 very positive - all staff very good and very caring.
Parking ridiculously expensive
Food not very nice
Quality of care is excellent
Outpatients
January 11, 2019
I've been coming here for the last few years and overall the service is great with good staff and good facilities. The quality of care delivered by the doctors and nurses is excellent. My only problem is with the very very poor parking facilities available. The clinic area is quite narrow and can easily get overcrowded during peak times.
Overall experience is fine
Outpatients
January 11, 2019
My visit is fine, apart from long waiting times & poor parking facilities.
The waiting rooms are overcrowded with not good cleanliness levels and lack of drinking water.
The seating is ok, and the reception staff are helpful and good
The waiting rooms are overcrowded with not good cleanliness levels and lack of drinking water.
The seating is ok, and the reception staff are helpful and good
Overall 100 stars
Ear Nose and Throat
January 11, 2019
Staff = super
Waiting area = neat & clean
Other facilities = Above average - This waiting area has a nice kids play area
Doctors & Nurses = Best Available
Waiting area = neat & clean
Other facilities = Above average - This waiting area has a nice kids play area
Doctors & Nurses = Best Available
staff helpful & kind
Outpatients
January 11, 2019
It's super, the staff helpful & kind and there are neat & clean waiting rooms with good seating.
Above all, very good doctors, although I have to wait at least two hours every time before I see a doctor.
Parking is rubbish.
Above all, very good doctors, although I have to wait at least two hours every time before I see a doctor.
Parking is rubbish.
They can't do any better
Ear Nose and Throat
January 11, 2019
I've been coming here for the last year and would say that they are very good. They can't do any better as far as my case is concerned. Excellent staff with high quality of service. I am very happy and satisfied.
Thank you NHS
Thank you NHS
