Heartlands Hospital
Feedback Rating
Based on 744 reviews
Reviews (744)
Ward 28 was brilliant
May 23, 2023
80 days so far really good. Ward 28 was brilliant and staff really good. The only thing is it’s very expensive for TV, put money on for 24 hours and only get 18 hours. As a long term patient you need it for your mental health. I was immobile so needed it. Its misleading and false advertisement. Feel taken advantage of, It’s free view channels. Nothing has changed was here 5 years ago. It’s not fair people spend all there money on TV card. It’s free in other places.
Treated really well
May 23, 2023
I was in the hospital and was treated really well. I had a quadruple bypass and have no complaints about the hospital.
They were absolutely fantastic
May 22, 2023
Mum got took in. They were absolutely fantastic. She went in there because of urine issues, ended up passing it. The care she has received was really good.
It bring back bad memories
May 22, 2023
Don’t like heartlands. I had pacer done in there. So it bring back bad memories. Don’t like the treatment, they don’t listen to your problems, they want you to go in and out, they don’t care really.
Porters and staff really good
May 19, 2023
Not long had an operation in February, stayed 4/5/ days, porters and staff really good. I can’t fault the service, had follow up appointment for results and they cancelled day before and that was a bit annoying, can’t fault the staff. Cancelled operation in January and rearranged it in Feb. They kept us well informed. Letters got lost in post, started phone for follow up. Admin side a bit hard to deal with.
Ended up in ITU
Ward 1 BHH AMU3
May 19, 2023
My brother was admitted to a ward with complete bed rest due to fracture of spine. Had catheter fitted as unable to get up to use toilet unbeknown to us as we are not medically trained my brothers catheter had blocked and backed back up into his kidneys so urine morphine etc went back into his kidneys causing him to fight for his life ended up on dialysis, had aspirated vomit into lungs, causing pneumonia. Also blood from his oesophageal. Ended up on ITU where he has spent nearly three weeks fighting for his life due to negligence of the ward failing to check catheter even though we made ward aware he had stinging sensation down below also that there was not much urine in urine bag and it was particularly dark. The day my relative was admitted onto Itu another relative had visited that day and made ward sister aware there was something quite not right he was fobbed off. Turns out my relative was critically ill and we were told by ITU doctor they were very concerned as relative was seriously ill, they could not tell us if he would make it. Thankfully due to the skill of ITU and their care my relative has survived. But is definitely not the same person who was admitted into hospital. Only time will tell how his recovery will be as he is so confused right now, sometimes he makes sense others he had no clue where he is, how he got there etc even seeing cockroaches on the ceiling ( obviously he hasn’t) but this is the extent of how he now is as a person. Simple check of catheter and precise monitoring of urine output would of and should of prevented this ordeal for my relative and us as a family.
Could have been done quicker
May 17, 2023
Originally seen here for my perforated ear drum but was then referred to Solihull for operation. Could have been done quicker.
Good communication, quick referral
May 12, 2023
GP called mom in for blood tests but also saw her for the skin on her head. They referred her onto the hospital quite quickly and she went for some pictures a week on from being referred on the urgent referral pathway. She had her second appointment 3 weeks ago and another one for May but its stressing her out not knowing. They have been really good letting her know what is happening,
They are good and helpful
May 12, 2023
I have used them many times, they are good and helpful. Good and clean surrounding with plenty of sanitizer around.
Quick referral
May 5, 2023
I was referred by my GP surgery to the hospital and it was a quick referral, I can't fault them. I also stayed in the hospital for 3 days.
